Account Manager

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today

Perks

• Parts Town Pride - check out our virtual tour and culture
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• All the traditional benefits like health, dental and life insurance, RRSP/DPSP match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The individual is responsible for key account management with focus on wallet share growth at Parts Town Canada. They will generate high-volume, profitable sales while achieving maximum market penetration. The incumbent will communicate directly with customers and prospects, understand their individual needs and recommend solutions that maximize value. They will maintain and expand the database of prospects, qualified leads, customers and report on current progress at weekly sales meetings. They will actively monitor accounts at risk and take proactive and remedial retention measures for success. The incumbent will be organized, passionate about customer relations, and focused on enhancing the customer experience with more details as follows.

What We're Looking For

• Post graduate degree or diploma in business, marketing or related field is an asset
• Minimum 2 years commercial sales experience (B2B, parts distributor preferred)
• Post graduate degree or diploma in business, marketing or related field is an asset
• Knowledge of the commercial food service space or HVAC is preferred
• Must have experience with MS Office and a current CRM or ERP system
• Ability to travel up to 40% of time (Primarily Canada but also USA)
• Sells Parts Town Canada solutions to both 'new' and 'existing' customers with a primary focus on existing and net new potential revenue with the key deliverable of achieving revenue objectives as measured monthly/yearly, determined and assigned by the Company
• Makes introductory calls to potential customers to understand their business pain-points and identify solutions
• Prospects, develops and qualifies leads per requirements and produces high-quality sales opportunities
• Prospects new customers
• Builds and maintains relationships with key existing customers consistently prospects for new business. Resolves issues or concerns in a timely and professional manner
• Reviews down-trending accounts and develop actions plans to address challenges, obstacles, and competition when required
• Effectively manages profitability, working through pricing negotiations with customers
• Provides regular sales reports and updates to management on sales activity and progress
• Completes competitive market assessments
• Prepares Quarterly Business Reviews (QBRs) and present to customers in order to identify business opportunities and create customer connections to develop and implement business plans to grow business for customers
• Proactively identify opportunities for digital transaction conversion by promoting Parts Town capabilities
• Collaborate with the sales team to build pipeline and close deals and interacts with senior management on strategy updates

About Your Future Team

As an important part of our culture, we take huge pride in having fun. We at Parts Town are passionate about celebrating anniversaries and wins, enjoy team lunches, giving appreciation, a memorable first day warm welcome and an inspiring work environment

Parts Town Canada is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.