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Optometric Assistant/Receptionist

2 weeks ago

Winnipeg MB RG W, Canada Dr. Blessing Akhidime & Associates Full time

We are seeking an optometric assistant/receptionist. Candidate should be friendly, have good presentation, good communication skills, good computer skills, strong attention to detail and must enjoy teamwork. Experience in an optometry office is an asset but not required. We will gladly train the right person.

Daily Duties include:

  • Receiving patients warmly, answering phone calls, scheduling appointments according to established procedures and coordinating recalls.
  • Accurately entering patient information and updating medical records
  • Organize and maintain digital filing of patient charts, strictly upholding patient confidentiality
  • Use computer systems extensively to handle data entry, record management, and other related tasks.
  • Performing preliminary tests on patients before seeing the Doctor
  • Upholding the commitment to make exceptional customer service the top priority
  • Resolving patient complaints in person or via phone
  • Ensuring a clean and professional work environment.
  • Presenting customers with the total charges for services, informing them of available payment options, and processing transactions via cash, bank cards, or insurance.
  • Issuing receipts and change to customers, entering transactions in cash register and ensuring management of daily cash account
  • Maintaining knowledge of clinic inventory and assisting in stocking of office supplies.
  • Performing other duties delegated by the Doctors

Benefits:

  • Vision care
  • On-site parking

Schedule:

  • Day shift
  • Weekend availability

Important:

  • Applicants must be legally authorized to work in Canada. We do not provide visa or work permit sponsorship.

Job Type: Part-time

Pay: From $17.50 per hour

Benefits:

  • On-site parking
  • Vision care

Application question(s):

  • What interested you in this Optometrist Assistant / Receptionist role?
  • What do you think is most important in delivering a great patient experience?
  • Describe your previous customer service or front-desk experience. Please include how you handled a difficult customer or stressful situation.
  • Please begin your answer with the word CLEAR (in all caps), then explain why accuracy matters in a medical office.
  • A patient arrives upset because they have been waiting longer than expected. The doctor is still with another patient. What would you say and do?
  • A patient arrives without an appointment and insists on being seen immediately. You know the schedule is full and you do not have authority to overbook. What would you say and do?
  • What experience do you have using computers, booking systems, or electronic medical records?
  • What is your availability (days and hours), and are you able to commit to a consistent schedule?
  • This role involves access to patients and confidential information and may require completion of a Criminal Record Check, Child Abuse Registry Check, and Adult Abuse Registry Check, arranged and paid for by the employer. Are you able to meet these requirements?
  • A patient with a scheduled appointment has been waiting 25 minutes and is visibly frustrated. What would you do?

Work Location: In person