Store Manager

Work Location

Value Buds Marpole

Store Manager (SM)

The Store Manager will bring their experience in the cannabis or retail industry (or similar fields) and previous management experience to this leadership role. They will oversee and maximize the store's budgets, sales goals, and establish a strong sales culture with accountability for operational standards and financial performance. The Store Manager will also recruit, hire, and train teams while ensuring the store is always clean, stocked, and ready for business. This role requires analyzing store sales and performance weekly to maintain or improve metrics while staying compliant with provincial cannabis regulations.

Role and Responsibilities

The Store Manager role includes, but is not limited to:

People Management:

• Recruit, hire, onboard, and train enthusiastic team members who are passionate about supporting Nova Cannabis's mission and vision.
• Act as a role model, coaching and mentoring employees while fostering a progressive culture that emphasizes teamwork, retention, and professional growth.
• Establish a strong sales and customer service culture, ensuring accountability for operational standards and driving financial performance.
• Conduct annual performance appraisals and ongoing feedback for all team members.

Customer Offering:

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for all customers.
• Educate customers on cannabis products, strains, and consumption methods, promoting safe and responsible usage.

Day-to-Day Operations:

• Maximize sales performance by analyzing store metrics, customer trends, and product performance, and implementing actionable strategies.
• Promote the Nova Cannabis culture and brand through merchandising and promotional activities.
• Maintain a high level of product and service knowledge by staying informed on industry trends, legislation, and new products.
• Ensure the store is clean, organized, and well-stocked with inventory at all times.
• Monitor inventory levels, manage ordering and receiving processes, and conduct regular inventory counts.
• Complete customer transactions on the POS system while adhering to all cash handling and Loss Prevention procedures.
• Ensure compliance with merchandising, pricing, and promotional guidelines.
• Manage store communication, including emails, reports, and promotional updates.

Regulatory Adherence:

• Ensure compliance with all federal and provincial cannabis regulations, including certifications and operating guidelines:
• BC: Selling It Right Certification.
• Support and promote Nova Cannabis's and the respective regulatory bodies' (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility initiatives.
• Adhere to Nova Cannabis's policies, standard operating procedures (SOPs), and Occupational Health and Safety (OH&S) guidelines.
• Maintain valid SellSafe, QCW, or equivalent certifications as required by province.

Experience and Qualifications:

• Minimum: 3-5 years of customer service experience.
• Minimum: 3-5 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province: BC - Selling It Right Certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of federal and provincial cannabis regulations and safe handling procedures.

Personal Characteristics and Requirements:

• Excellent customer service skills with a positive attitude, charisma, and confidence in engaging with customers.
• Ability to think on your feet and solve problems creatively.
• Open-minded and proactive in identifying areas for improvement in operations or customer service.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Team player committed to supporting the store's success and achieving operational goals.
• Upholds ethics, confidentiality, and always demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older AB (19 in BC., Sask., MAN., ONT.).
• Reliable transportation to and from work.

Job Type:

• Full-time.

Work Location:

• In person.

Why Join Us?

At Nova Cannabis, we're committed to shaping the future of cannabis retail while delivering exceptional value and experiences to our customers. As a Store Manager, you'll lead a passionate team, drive results, and play a key role in ensuring compliance and operational excellence in an exciting and evolving industry.