Front Desk Manager

1 day ago

Leamington ON NH A, Canada Days Inn Full time

We are seeking a Front Desk Manager to join our busy team. Our team understands the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

JOB REQUIREMENTS:

  • The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Days Inn Canada standards, policies, and procedures.
  • Participates in the efforts to secure business as needed
  • Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
  • The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
  • Optimize and maximize guest experience through requesting feedback and responding to service challenges.
  • The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
  • Manage all administrational duties as specified by the Company

DUTIES:

  • Responsible for checking guests in and out of the Hotel.
  • Answers various questions from guests and resolve guest concerns
  • Computes bills, collects payment and makes change for guests.
  • Runs various reports on the computer for management.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status report every shift
  • Check all unresolved departures.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

  • Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
  • Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
  • Superior written and oral communication skills.
  • Excellent organizational and time management skills, with the ability to set priorities for self and others.

Job Types: Full-time, Permanent

Pay: $42,000.00-$49,000.00 per year

Application question(s):

  • • Education: Bachelor's degree in Hospitality Management or equivalent education/experience required.
  • Experience: Two years of hotel experience, with a minimum of One years at the management level

OR

  • Minimum of Three years' prior hotel management experience, or equivalent combination of education and experience
  • Must demonstrate strong leadership qualities, be self-motivated and willing to work 40+ hours (minimum five days per week); schedule days and times may vary based on need.
  • Past experience with Wyndham Hotel Group properties is an asset

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Leamington, ON N8H 3A5: reliably commute or plan to relocate before starting work (required)

Education:

  • AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

  • Smart Serve (preferred)

Work Location: In person

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