Bilingual Automotive Service Advisor

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

Holman est un leader mondial de l'automobile qui sert à la fois des clients commerciaux et des clients consommateurs. Depuis 1924, Holman a toujours fait ce qu'il fallait pour ses employés, ses clients et la communauté. L'histoire de Holman a commencé il y a près d'un siècle avec une seule concession Ford au New Jersey. Aujourd'hui, Holman, dont le siège social se trouve à Mount Laurel, au New Jersey, est l'une des plus grandes entreprises familiales de services automobiles en Amérique du Nord, avec plus de 6500 employés en Amérique du Nord, au Royaume-Uni et en Allemagne.

Holman propose une gamme unique de services centrés sur l'automobile, notamment la gestion et la location de parcs automobiles, la fabrication et l'aménagement de véhicules, la fabrication de composants et les solutions de productivité, la distribution de groupes motopropulseurs et les services logistiques, l'assurance commerciale et personnelle et la gestion des risques, ainsi que la vente d'automobiles au détail en tant que l'un des plus grands groupes de concessionnaires privés des États-Unis. Guidée par ses valeurs et principes fondamentaux profondément ancrés, Holman est continuellement en train de conduire ce qui est juste.

ARI has an outstanding opportunity for a Bilingual Automotive Service Advisor.

What will you do?

• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and done at a fair price.
• Negotiate repairs when appropriate and document all instances where a cost savings is realized.
• Ensure appropriate preventative maintenance schedule is followed.
• Maintain monthly performance goals at or above the established goal.
• Offers assistance willingly and makes a positive contribution to morale.
• Respond positively to change, remains calm and professional under pressure and accept constructive criticism positively.
• Maintains a professional image and demeanor.

What are we looking for?

• Valid mechanic's license 310S or 310T.
• 5+ year's technical automotive experience.
• 5+ year's relevant experience in a contact center setting (Asset)
• Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
• Bilingual (English/French) a must
• ASE certification or willing to obtain within established timeline set by ARI.

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.