Commercial technical support Advisor

1 week ago

Québec, Quebec, Canada The Groupe Master Full time


The technical advisor will have as main responsibility to assure a technical service after sales to the customers.



What you will accomplish with us:

- Troubleshooting and diagnostics over the phone and on site;
- Manage repairs with suppliers;
- Assist with the start-up of equipment sold in collaboration with the contractor;
- Document claims;
- Write commissioning assistance and site visit reports.



What You Bring to Our Team:

- College diploma in refrigeration or in building mechanics, or any combination of relevant training and experience as a refrigeration technician;
- Good knowledge of refrigeration and hydronic systems;
- Good knowledge of control systems;
- Knowledge of welding, electricity or gas installations will be considered an asset;
- Good communicator;
- Initiative and resourcefulness;
- Diplomacy and courtesy;
- Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.



Competitive Benefits: In addition to a rewarding career within our team, we offer
  • Medical and dental coverage from day one, along with short and long-term disability protection
  • Contribution to a collective registered retirement savings plan upon starting your role.
  • Wellness spending account
  • An employee assistance program including psychological, financial, and legal support.
  • Access to telemedicine from the beginning of your employment.
  • Reimbursement of professional association membership fees.
  • Early vacation program.
  • Flexible remote work policy


Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.


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