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Customer Care Technician

2 weeks ago

Calgary, Alberta, Canada Prominent Homes Ltd. Full time

About Us

Prominent Homes is a leader in the residential construction industry, committed to delivering high-quality homes to our customers across Calgary and area. With a strong reputation for excellence, we are dedicated to innovation, customer satisfaction, and building strong relationships with our trades and suppliers. As we continue to grow, we are looking for a Customer Care Technician to join our team and contribute to the success of our projects.

Job Description:

  • Prepare homes for inspections including final occupancy by homeowners
  • Conduct pre-possession walkthroughs with homeowners, where service warranty lists will be reviewed and work to be done scheduled
  • Conduct effective reviews of the home with the client at 60 days and year end or as may be required from time to time
  • Ensure checklists are followed at 90 days and year end
  • Review work orders on a daily basis and follow-up with homeowners to ensure work is complete
  • Develop a constructive and respectful working relationship with homeowners
  • Conduct monthly inspections/work at showhomes, to keep the warranty valid, and the operation of the showhome running smoothly
  • Meet with direct supervisor at designated time to discuss work completed and work to be assigned to trades
  • Assist site supervisor with possession, walk throughs, attending client meetings
  • Other duties as assigned

Requirements and Qualifications:

  • Several years' experience in residential / commercial construction or renovations or repairs
  • Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment
  • Must have the ability to read and write in the English language at a basic level
  • Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style
  • Self-motivated with ability to work well independently
  • Must be punctual, reliable, and possess an excellent work ethic
  • General computer skills required
  • Excellent customer service skills in dealing with homeowners
  • Have a professional, clean and neat appearance
  • Must have a valid driver's license
  • Must have Alberta New Home Warranty (ANHW) experience.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Company car
  • Company events
  • Dental care
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Driver's Licence (required)

Work Location: In person