Clinical Intake Counsellor

CAREER OPPORTUNITY

Clinical Intake Counsellor

Choose Collingwood General & Marine Hospital:

Explore a meaningful career in a place where lifestyle and purpose align. Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. With access to skiing, hiking, paddling, and a vibrant arts and culture scene, Collingwood offers a four-season recreational lifestyle and a strong sense of community.

CGMH is an 84-bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high-quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health.

At CGMH, we're not just caring for today, we're building the healthcare system of tomorrow. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

To learn more about our redevelopment and capital campaign, visit:

Our Culture:

At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We are proud to foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

We are committed to our values:

Being kind - fostering a culture of compassion, empathy, and dignity in every interaction

Supporting each other - working together across all roles to uplift our team and our patients

Leading by example - setting a standard of integrity, fairness, and professionalism

Continuously growing - embracing curiosity, innovation, and learning to adapt to future needs

Why Join CGMH? Benefits That Start on Day One:

At CGMH, we're committed to the well-being and success of our team. New hires enjoy an industry-leading compensation package that includes:

• CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
• Includes 8% vacation pay and 14% pay in lieu of benefits
• Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts
• Access to Employee Education Assistance Program

The Opportunity:

Under the direction of the Manager, the Clinical Intake Counsellor is responsible for ensuring that all referrals are accurately collected, assessed, and processed through established intake procedures. The Clinical Intake Counsellor is accountable for directing clients to the most appropriate and least intrusive services, supporting timely access to care, and maintaining compliance with all legislative, regulatory, and organizational standards.

As a key point of contact, you will facilitate communication between providers, uphold documentation requirements, and contribute to continuity of care for individuals accessing mental health support. This position demands strong clinical judgment, attention to detail, and a commitment to client-centered service delivery within a professional and collaborative environment.

Qualifications:

• Currently registered in good standing with a health regulatory College in the Province of Ontario.

• Has two (2) years' professional experience in a Healthcare or Social Service environment.

• Possesses comprehensive knowledge of the Mental Health Act, Health Care Consent Act and Substitute Decision Maker Act, as well as Mental Health screening and intervention methods.

• Knowledge of external Mental Health services providers and resources available in the South Georgian Bay region would be considered an asset.

• Demonstrated crisis intervention, conflict resolution, mediation, and problem solving capability.

• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers

• Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act

• Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.

• Must have basic computer skills

• Must be dedicated to professional growth & development

• Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.

• Must have demonstrated excellent attendance/performance record

• Excellent organization and prioritization skills

• Ability to work independently and effectively communicate with other members of the health care team

Duties and Responsibilities:

• Screening Referrals:

• • Review incoming outpatient mental health referrals to assess urgency, appropriateness, and service fit, using established triage guidelines.

• Waitlist Support:

• • Maintain regular contact with individuals on waitlists (psychiatry), providing check-ins, resources, and interim support as needed to ensure engagement and safety.

• System Navigation:

• • Assist clients in navigating mental health and community services, helping them access appropriate supports and resources. Assume responsibility of meeting with partners to discuss flow of patients through mental health services.

• Assesses mental health risk utilizing risk and assessment tools, standards, guidelines and policies and procedures.

• Supports patients presenting as in crisis and respond as per policy and clinical guidelines.

• Liaisons with external service providers as needed and facilitates external referrals as deemed appropriate.

• Actively participates in the Hospital's Health and Safety Internal Responsibility System, which includes maintaining accountability for the defined responsibilities listed in applicable legislation, policies and procedures.

• Actively contributes within the scope of the position to the enhancement of the patient experience through continuous improvement, learning, and teamwork, with the goal of creating an environment that is caring, inclusive, respectful, patient and family-centred with a focus on excellence, innovation and safety.

• Performs other duties as assigned by manager, which may include but not limited to group therapy facilitation, and individual therapy.

More Information:

Location: Outpatient Mental Health Services

Employee Group: Non-Union

Employment Type: Temporary Full-Time (approximately 18 months)

Start Date: In line with next Hospital Orientation intake

Hours of Work: Weekdays, 8am to 4pm. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.

Wage: $ $58.51 per hour plus applicable shift premiums for evenings, nights and weekends.

HOW TO APPLY:

If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.

Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.