Student Services Coordinator

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is in-person at North Campus Edmonton.

Position Summary

Reporting to the Team Lead, Student Services, the Student Services Coordinator supports the full student lifecycle and contributes to the smooth operation of the Faculty of Pharmacy and Pharmaceutical Sciences' Student Services Office. This position provides front-line service to students and visitors and coordinates a broad range of administrative functions, including admissions, registration and timetabling support, student records management, academic standing processes, convocation review and clearing, event logistics, and student communications.

The Coordinator works closely with academic leaders, the Office of the Registrar, the College of Health Sciences, and internal committees to ensure accurate information, efficient processes, and high-quality service delivery. The role requires strong attention to detail, initiative, professionalism, and the ability to navigate a fast-paced, deadline-driven environment with a positive and student-focused approach.

The Faculty of Pharmacy and Pharmaceutical Sciences offers one of Canada's top-ranked PharmD programs, along with a suite of postgraduate opportunities. Serving approximately 650 students annually, the faculty integrates research, teaching, and clinical practice to prepare future pharmacists and pharmaceutical scientists for leadership in healthcare and drug development.

• Supports the admissions process by creating and reviewing application records, monitoring missing materials, liaising with the Office of the Registrar, and preparing files for review.
• Assists with registration and timetabling by developing and maintaining term schedules, monitoring enrolments, troubleshooting Campus Solutions issues, coordinating classroom bookings, and supporting curriculum-related updates.
• Maintains complete and accurate student records in EDRMS/Alfresco and PeopleSoft; prepares documentation for academic standing reviews and communicates outcomes as required.
• Coordinates all convocation-related activities, including graduate audits, degree requirement checks, data entry, and final clearing.
• Provides front-line reception and inquiry support (in-person, email, and ticketing systems), ensuring timely and accurate triage to the appropriate staff.
• Coordinates logistics for key Faculty events such as Orientation, White Coat Ceremony, Open House, and student support service appointments; liaises with internal and external partners and vendors.
• Provides administrative support to the Admissions and Awards Committees and other Student Services functions as needed.
• Prepares and disseminates student communications, newsletters, reminders, and program information in alignment with Student Services messaging.
• Ensures student access and system permissions reflect program requirements and academic progression.

• Contributes to a positive, collaborative, and student-centered team environment.

• Completion of post-secondary education is preferred; a minimum of a relevant diploma in Business Administration or related discipline, or an equivalent combination of education and experience.

• Minimum 3 years of administrative experience in a post-secondary environment.
• Superior customer service orientation, interpersonal skills, professionalism, and ability to communicate tactfully and effectively.
• Demonstrated experience with records management and high standards of accuracy.
• Advanced Excel skills and proficiency in MS Office, Google Suite, and strong keyboarding abilities.
• Experience with Campus Solutions and Slate is preferred.
• Excellent organizational skills with the ability to manage competing priorities and strict deadlines.
• Ability to work independently with minimal supervision while contributing to a collaborative team environment.
• Strong problem-solving skills, adaptability, and comfort working in a dynamic environment.
• Knowledge of University of Alberta policies and procedures, and familiarity with the Faculty of Pharmacy and Pharmaceutical Sciences, are considered assets.
• Preference will be given to candidates with direct experience in Student Services or in a front-facing service environment within a faculty or similar setting.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.