Renewal Retention Specialist

We're searching for a Renewal Retention Specialist. Are you searching for new possibilities?
 
Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist in our Kenora, Ontario office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland 
 
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers.  Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. 

Expected Compensation: The expected hourly hiring range for this role is $19.00 to $23.25, with a 35 hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.  
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers.  Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. 
Reason for Vacancy: This posting is to fill a current vacancy on our team.

Discover what's possible, with Westland.   
 
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
 
As a Renewal Retention Specialist, you're a collaborative insurance professional with a passion for the client experience and your team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients' full lifestyle portfolio for personal lines insurance needs.
 
Why you'll love Westland:

An open, flexible and welcoming workplace  
Plenty of opportunities to grow and learn 
Autonomy to drive your own success 
Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
A total rewards program that takes care of your financial, physical, and mental health 
Flexible paid Values Days to celebrate days important to you
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients 

Why we'll love You:

You're a self-starter as well as a perfect collaborator
You're a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities
Always think customer first, responding to internal/external clients in a timely & professional manner
Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.
Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries
Insurance Broker Level 2 License preferred

Once here, you'll:

Deliver superior customer service that promotes client retention
Uncover clients' business challenges and act as a client advocate identifying their needs and providing recommendations
Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
Ensure quality service and professionalism at every customer interaction
Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds

As part of our commitment to transparency, we want to let you know that while our recruitment system includes AI capabilities, these are never used to screen, evaluate, or select candidates. The only AI functionality that Westland uses is for transcribing notes during candidate calls, and this occurs with your consent. These tools aren't used to make any hiring decisions throughout our recruitment process. 
 
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Want to get to know each other better? Send your resume our way. 

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