Operations Supervisor

Join Our Team as a  Operations Supervisor

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for an Operations Supervisor to join our sales team and help us continue our mission of transforming lives through mobility solutions.

Scope

As an Operations Supervisor, the employee ensures operational excellence by performing managerial tasks. 

Position Reports To: Area Manager  

Role and Responsibilities/Essential Functions

Supervisor Responsibilities:

• In addition to your current job description, the following will be in addition as supervisor

• Provide operational support for all team members

• Assist in onboarding of new staff, provide mentorship

• Assist with development of process improvements

• Manage employee time efficiencies, approve weekly timesheets

• Assist in managing employee vacation requests and arrange suitable coverage.

• Assist in supervision of all operations staff (customer service, field techs, service techs, warehouse personnel, and purchasing) to ensure staff are performing in accordance with the standards required for their position. Supervision of outside sales staff to ensure they are performing in accordance with Company objectives.

• Assist with input in staff reviews.

• Assist in hiring procedure: review resume's, assist in conducting interviews and hiring decisions.

• Input in staff discipline to maintain including addressing absenteeism, tardiness, underperformance of duties including rendering of any decision to terminate employees.

Customer Service Representative Responsibilities:

• Greet and assist in-store customers.

• Assist customers with the selection of suitable equipment.

• Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers' homes.

• Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.

• Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.

• Prepare quotes, send emails, schedule appointments, and maintain client records.

• Track down medical equipment from the other locations.

• Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.

• Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Other duties as assigned that include inventory or any other task.

Competencies/Skills

• A minimum 4 years of experience in a related role

• Keen attention to detail, strong oral and written communication skills

• Strong interpersonal and leadership skills

• Proficient with Microsoft Outlook, Excel, PowerPoint, etc.

• Work well under pressure and easily adapt to changes in priorities to meet program needs

• Multi-task and work independently with minimal direction

• Take initiative, anticipate potential problems/conflicts and take appropriate action

• Remain calm when communicating in difficult situations

• Maintain a professional work environment

Why Join NSM?

• A rewarding career where you make a real difference in people's lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive salary - $52,000 to $60,000 annually

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you