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Student Success Coordinator – Client Relations
2 hours ago
Why Join StudyPug Learning?
For over 20 years, StudyPug Learning has helped thousands of Vancouver students excel academically. Our Richmond learning centre combines personalized in-person tutoring with our award-winning online platform ), serving hundreds of thousands of students worldwide.
Join a team where your work directly impacts student achievement and family satisfaction.
About the Role
As a Student Success Coordinator, you're the ongoing relationship manager for our enrolled families. After students begin their programs, you ensure they stay on track, parents stay informed, and additional learning needs are identified and addressed. This role blends customer service, academic advising, and account growth.
What You'll Do
- Manage client relationships: Serve as the primary contact for enrolled families, building long-term trust
- Monitor student progress: Review teacher reports and communicate performance updates to parents
- Conduct check-ins: Schedule regular parent meetings to discuss goals, progress, and any concerns
- Identify growth opportunities: Recommend additional programs when students need extra support (exam prep, summer intensives, new subjects)
- Coordinate with teachers: Relay parent feedback, schedule adjustments, and student needs to teaching team
- Support retention: Proactively address concerns to ensure family satisfaction and continued enrollment
- Maintain records: Keep accurate notes on student progress, parent communication, and account status
What You Bring
Required:
- Fluent in Mandarin and/or Cantonese plus English
- Excellent communication skills—written and verbal, online and in-person
- Customer service mindset with attention to detail
- Comfortable discussing academic progress and making program recommendations
- Proficiency with Zoom, Google Drive, Microsoft Office, scheduling software
Preferred:
- Experience in education, tutoring centres, or student services
- Background in account management or client success roles
- Familiarity with BC K-12 curriculum and post-secondary pathways
- Teaching or counseling experience with high school students
What We Offer
- Competitive pay: $19 - $25/hour based on experience
- Benefits: Dental care, extended health care, vision care
- On-site parking: Free parking at Richmond location
- Training: Comprehensive onboarding on our programs and student tracking systems
- Career growth: Opportunities to advance to Senior Coordinator or Education Consultant roles
- Meaningful work: See the direct impact of your efforts on student success
Schedule
- Full-time, in-person at Richmond location
- Some weekend availability required for parent meetings
- Flexible scheduling to accommodate family consultation times
Love building relationships and helping students succeed?
Apply today with your resume. Tell us about your experience working with students or families.
Job Type: Full-time
Pay: $19.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Language:
- Mandarin (preferred)
- Cantonese (preferred)
Work Location: In person
