Multinational Service Specialist

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

Zurich Canada is currently looking for a Multinational Service Specialist to service and support our multinational program business in our Toronto office. If you have commercial insurance or multinational experience, and are looking for a new challenge, we would love to hear from you.

Reporting to the Senior Multinational Services Manager, you will consult with account teams and manage end-to-end service delivery on multinational program business. Market-facing service requirements include advising on global insurance propositions and handling of various service delivery challenges with a view to enhance customer experience.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

What you will do

• Manage end-to-end multinational program servicing and act as the point of contact for customers and brokers on assigned accounts.
• Provide input into the development of customer specific, value added services for existing and new customers of moderately complex accounts, as assigned.
• Act as an account representative by responding to customer service challenges and coordinating with the appropriate business partner for resolution (i.e. underwriters, relationship leads, finance…).
• Assist underwriting in structuring multinational programs and documenting service proposition for new and existing customers, including agreed service deliverables and standards.
• Deliverable and problem-solving challenges may relate to the multinational and domestic aspects of services, including policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
• Handle specific requests from underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This will involve contact with prospects and/or customers to resolve routine problems.
• Coordinate data entry submitted to the third party vendor and perform quality checks on the entry before information is sent to the network.
• Provide input into the development of service plans for prospects.
• Assist in implementing and monitoring service plans for customers.
• Negotiate as well as facilitate reinsurance placements with reinsurance carriers.
• Support Underwriting on assigned accounts with compliant program structuring options using available tools.
• Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Attend external meeting with Underwriters to showcase and explain service and value propositions
• Provide customer specific solution management in resolving complaints or handling other service-related challenges.
• Prepare service presentations as required.

Job Qualifications - What You Bring To The Table
Required:

• Bachelors Degree and 2 or more years of experience in the Service Delivery area

OR

• High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area

AND

• Knowledge of domestic and multinational regulatory requirements

Preferred:

• Knowledge of insurance products and services, multinational business
• Knowledge of the business environment, finance, economics and reinsurance
• Effective communication skills
• Strong written and verbal skills
• Ability to multi-task
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Ability to build networking skills
• Bilingual (French and English) is an asset

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
About Us
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

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