Voice Network Engineer

1 week ago


Montreal, Quebec, Canada BULL INFORMATION SYSTEMS LIMITED Full time $80,000 - $120,000 per year

Job Description:

Voice Migration-Bilingual

Should have experience of 6-8 yrs in Cisco/Teams voice. Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.

Responsible for migrating user base from Cisco Voice On Prem to MS Teams. 8 to 10 years' experience on Cisco CUCM, Skype.

Microsoft Teams with Enterprise Voice is must Implementation and support experience specifically in the area of O365, MS Teams admin centre, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.

Expert knowledge on Oracle SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS Teams.

Experience and Knowledge on MS Teams Direct routing and Operator connect for Enterprise Voice and SIP Trunk Integrations.

Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.

Knowledge on Enterprise Voice features Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy

Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.

Knowledge on Windows, PowerShell and PowerShell Scripting. Knowledge of ITIL and Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. Provide support services for SIP Signaling. Provide Cisco Voice installation, implementation and support services. Get Voice project requirements from management or the customer and implement a solution. Unity Connection and Voicemail experience. Expert knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections



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