Service Supervisor

Company:
Finning Canada

Number of Openings:
2

Worker Type:
Permanent

Position Overview:
Service Supervisor – Build and Lead a High-Performance Service Team

Location: Edmonton

Employment Type: Full-Time

Shift: 7x7

Are you ready to lead from the front and make a measurable impact? As a Service Supervisor, you will be the driving force behind a team committed to excellence in safety, quality, and customer service. This is not a desk job—your leadership will be visible on the shop floor, where you will spend 80% of your time actively engaging with your team, ensuring every job meets the highest standards.

What You Will Do

• Champion Safety: Foster a culture where every team member takes ownership of creating a safe work environment.
• Lead and Develop People: Inspire, coach, and empower your team to grow, collaborate, and deliver exceptional results.
• Ensure Quality: Drive a "right the first time" approach to repairs and service, ensuring customer satisfaction at every step.
• Optimize Performance: Manage resources and priorities to achieve operational goals without compromising quality or safety.

What We Are Looking For

If you are a hands-on leader with a passion for developing people, solving problems, and exceeding customer expectations, this is your opportunity to shape a high-performing service team and make a real difference every day.

Job Description:
Key Responsibilities
Safety Leadership

• Champion a safe work environment by enforcing all safety standards, policies, and compliance requirements.
• Lead daily reviews, pre-job, mid-job, and post-job meetings to ensure safety and job accuracy.
• Oversee NSC compliance: truck inspections, repairs, load securement, documentation, and hours of service.
• Conduct floor inspections to verify JHA controls and update risk assessments.
• Facilitate regular safety meetings and ensure employees maintain required safety training.

People Leadership

• Provide day-to-day leadership: recruitment, onboarding, coaching, mentoring, and performance management.
• Drive employee engagement and development through regular feedback and growth opportunities.

Quality – Service Right the First Time

• Spend 80% of time on the shop floor ensuring scope accuracy and timely communication.
• Resolve tooling, parts, and technical issues promptly to meet customer commitments.
• Manage repair processes, warranty assessments, and inspection reviews to maintain high standards.

Productivity

• Assign jobs and monitor technician productivity.
• Manage manpower allocation and job progression, providing guidance and prioritization.
• Conduct mid-job reviews and communicate changes effectively.

Accountabilities

• Deliver safety targets (TRIF, LTI) and implement audit action plans.
• Foster a positive, high-performing team environment aligned with operational goals.
• Ensure accurate timecards, SOP adherence, warranty documentation, and core returns.
• Achieve KPIs across Customer (NPS), People (engagement), Financial (variance, rework), and Safety metrics.

Experience & Education Requirements

• Minimum 3–5+ years of proven leadership and supervisory experience, with a demonstrated ability to develop and motivate high-performing teams.
• Journeyperson Heavy Equipment Technician certification required.
• At least 4 years of hands-on experience working with Caterpillar equipment in both construction and mining environments.
• Strong understanding of operational and financial drivers, with the ability to interpret KPIs and manage branch profitability effectively.
• In-depth knowledge of Caterpillar products, warranty administration, contamination control practices, Job Hazard Analysis (JHA), and applicable safety codes.
• Familiarity with collective agreements, performance management processes, and principles of high-performance leadership considered an asset.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.