Onboarding Specialist

2 weeks ago

Hybrid Ontario Canada Digitail Full time $60,000 - $90,000 per year

Digitail is dedicated to transforming the veterinary profession through innovative, customer-driven technology solutions. We're building a leading all-in-one operating system for animal hospitals that helps veterinarians efficiently manage client communication, patient data, medical records, schedules, and billing.

At the heart of everything we do is a love for pets and a profound respect for the veterinary professionals who care for them.

As an Onboarding Specialist at Digitail, you'll ensure a seamless transition for our clients onto our software platform.

Your primary role will be leading the onboarding and implementation process—working closely with clients to understand their needs, configure the software to their requirements, and provide training for successful adoption. You'll be a key point of contact between our clients and Digitail's internal teams, driving customer satisfaction and retention.

What you'll do as a Onboarding Specialist at Digitail:

  • Collaborate with the sales team to gather client requirements and expectations during the pre-implementation phase.
  • Conduct thorough discovery sessions to understand client workflows, data structures, and implementation needs.
  • Configure Digitail to match client specifications, creating customized solutions for their unique needs.
  • Lead the onboarding process by training clients to effectively use and maximize the software's features.
  • Assist clients with data migration, ensuring accuracy and integrity throughout the process.
  • Troubleshoot technical issues during implementation, escalating to appropriate teams when needed.
  • Conduct regular check-ins with clients to ensure satisfaction and address any concerns.
  • Work with product management and engineering teams to relay client feedback and improve our product.
  • Partner with the CSM team to ensure smooth transitions between sales, onboarding, and ongoing success.

How to be successful in this role:

  • Proven experience in a similar role, preferably in SaaS or software implementation.
  • Excellent people skills—you build rapport and trust with clients naturally.
  • Strong problem-solving abilities to tackle implementation challenges head-on.
  • Proven ability to manage multiple client implementations independently.
  • Tech-savvy—you quickly adapt to new technologies and learn new systems.
  • Adaptable and thriving in a fast-paced environment with changing priorities.
  • Strong understanding of veterinary clinic operations and workflows

Nice to have:

  • Proficiency in configuring and implementing software solutions, preferably in the veterinary or healthcare industry.

What you can expect from Digitail:

  • We're a remote-first global team with diverse cultures and a customer-first mindset.
  • You don't need to have a pet, but full disclaimer—we talk about animals A LOT
  • This opportunity offers a competitive salary, healthcare and pension contributions, alongside share options in the business

If you don't hear back from us in 10 working days, we thank you for your time, however won't be progressing your CV at this time.

  • Onboarding Specialist

    1 week ago

    Ontario, Canada SharpStakes Full time

    Job DescriptionWe’re looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you’ll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It’s perfect for someone who’s organized, people-first, and excited to...

  • Onboarding Specialist

    1 week ago

    Ontario, Canada SharpStakes Full time

    Job DescriptionWe're looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you'll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It's perfect for someone who's organized, people-first, and excited to build...

  • Onboarding Specialist

    1 week ago

    ontario, Canada SharpStakes Full time

    Job DescriptionWe’re looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you’ll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It’s perfect for someone who’s organized, people-first, and excited to...

  • Onboarding Specialist

    1 week ago

    Ontario, Canada SharpStakes Full time

    Job Description We’re looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you’ll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It’s perfect for someone who’s organized, people-first, and excited to...

  • Onboarding Specialist

    1 week ago

    Ontario, Canada SharpStakes Full time

    Job Description We’re looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you’ll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It’s perfect for someone who’s organized, people-first, and excited to...

  • Customer Onboarding Specialist

    2 days ago

    Toronto, Ontario, mc n, Canada Viv Technologies Inc. Full time US$60,000 - US$110,000 per year

    Customer Onboarding SpecialistViv TechnologiesAt Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens...

  • HCM Implementation Specialist – Recruitment

    4 weeks ago

    , , Canada Humber River Health Full time

    HCM Implementation Specialist – Recruitment & Onboarding Humber River Health is seeking an experienced HCM Implementation Specialist to lead and support the deployment of a new e-recruitment and onboarding module as part of a broader HCM transformation. This role focuses on translating HR processes into effective system functionality, including...

  • Remote Customer Onboarding Specialist I

    2 weeks ago

    , , Canada GoCanvas Full time

    A leading software provider is seeking an Implementation Specialist I to support and onboard new clients. The role involves responding to customer inquiries, conducting training, and ensuring a smooth adoption of the platform. Ideal candidates should have customer support experience and communication skills. This is a remote position accessible to applicants...

  • Client Onboarding Specialist

    2 weeks ago

    remote Vancouver, British Columbia, Canada . full-time . November , MyFO Full time $50,000 - $70,000 per year

    We're looking for a Client Onboarding Specialist to join our Client Success team in providing a white-glove onboarding experience and proactive support to set clients up for success with MyFO. The right candidate brings a proven track record of success, excellent relationship-building skills, and strong financial knowledge. As a trusted MyFO product expert,...

  • Remote Implementation

    4 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada GlobalVision Full time

    A technology solutions company is seeking an Implementation Specialist based in Montreal. The role involves ensuring successful onboarding and ongoing customer support across both hardware and software products. Candidates should have strong interpersonal skills, experience in technical support, and be bilingual in English and French. This position is...