Desktop Information Generalist

1 week ago

White River, Canada Silver Lake Resources Full time

Position Overview
The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support, to both corporate and site-based employees

Safety

• Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment.

• Abide by and proactively comply with Company policies, procedures, guidelines, and systems, as well as all relevant legislation.

• Understand and familiarise oneself with site Emergency evacuation procedures.

Company / Leadership

• Display conduct which is aligned with company Core Values, Policies and Procedures.

• Lead by example and actively participate to achieve department and company goals and objectives.

Behaviour / Attitude

• Support and follow all lawful instructions/directives from direct supervisor.

• Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace.

• Ensure good, clear lines of communication between all stakeholders, including the Site Management team, co-workers and contractors

Knowledge / Skills

• Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.

• Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded.

• Keep clients up-to-date with resolution efforts on current incidents.

• Be a strong contributor to IT Policies and Procedures

• Log calls in the ticketing system, and to update calls as action is taken.

• Instal and configure computer hardware, software, systems, networks, printers and scanners

• Undertake switching, routing, and construction of firewalls when requested

• Install, investigate, diagnose and solve computer software and hardware faults

• Manage stocks of equipment, consumables and other supplies.

• Install and maintain operating systems, network and application software on desktop computers

• Ensure minimal downtime to the mining operations or interruption to staff productivity.

• Support Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc

• Maintain regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation.

• Conduct training in systems use and access.

• Continuously monitor and maintain system access and security.

Teamwork

• Work collaboratively with others to achieve organizational goals – both within own department and site wide.

• Attend regular relevant site meetings to support and commit to the agreed outcomes

• Leverage of the talent and knowledge within the team to resolve problems.

Planning & Organisation

  • Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes.

    • Proactively identify and address hazards before they arise as issues.

    • Be punctual to work and all required site meetings.

    • Undertake other duties as lawfully instructed

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