Sales Operations Manager

Join Us as a Sales Operations Manager

At ORBCOMM, we are seeking a dynamic Sales Operations Manager to support our global sales organization by aligning sales processes, technology, and strategy with our revenue and growth goals. This hands-on role is ideal for a detail-oriented professional who thrives at the intersection of data, operations, and business impact.  

Why You'll Love Working Here:  

As a Sales Operations Manager, you'll play a key role in optimizing sales processes, strengthening CRM adoption, improving data quality, and providing actionable insights to accelerate commercial performance. Here, your ideas will directly impact on the effectiveness of our sales organization, and your career will grow alongside a team of talented professionals driving business success.

With a flexible hybrid work schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Ottawa, Ontario office, while also benefiting from the autonomy and comfort of remote work. 

What You'll Do: 

Sales Reporting & Analytics:

Maintain reports and dashboards that track sales performance, pipeline activity, and key metrics.

Conduct data analysis to surface trends, variances, and actionable insights for the sales team.

Support sales leadership by preparing regular performance summaries and presentations.

Forecasting & Planning:

Assist with the sales forecasting process by gathering data, validating inputs, and updating forecast models.

Support sales leaders with territory updates, quota tracking, and planning activities.

Monitor forecast changes and flag data inconsistencies or potential risks.

Data Integrity & System Management:

Maintain CRM data accuracy and completeness through routine audits and clean-ups.

Implement data governance standards and assist in training users on CRM best practices.

Collaborate with RevOps, Finance, Marketing, and IT teams to support system updates, workflow fixes, and automation needs.

Process Optimization:

Document existing sales processes and identify areas for improvement based on data and feedback.

Standardize workflows, policies, and procedures to drive operational excellence.

Support rollout and testing of new tools, processes, and sales enablement resources.

Sales Leadership & Cross-Functional Support:

Provide operational support to sales leadership through reporting, follow-up, and data requests.

Collaborate with Marketing, Finance, Product, and Customer Success by sharing insights and maintaining alignment on shared data.

Participate in cross-functional initiatives such as territory adjustments or sales program updates.

Enablement & Training:

Assist with onboarding and training for CRM usage, reporting tools, and basic sales processes.

Ensure sales teams have up-to-date resources, documentation, and reporting access.

Who You Are: 

You're a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have:  

 Education & Experience: 

4–6 years of experience in Sales Operations, Sales Analytics, Revenue Operations, or another data-focused business role.

Strong working knowledge of CRM platforms (e.g., Salesforce) and the ability to quickly learn new systems.

Strong Excel/Google Sheets skills, including formulas, pivot tables, and data analysis.

Skills & Competencies:

Ability to interpret data, identify trends, and clearly communicate insights.

Strong organizational skills with attention to detail and data accuracy.

Ability to work cross-functionally, manage multiple tasks, and meet deadlines.

Strong written and verbal communication skills.

Strategic and analytical mindset with a focus on data-driven decisions.

Innovative, adaptable, and able to thrive in a fast-paced, dynamic environment.

Preferred:

Experience with BI or reporting tools (e.g., Tableau, Looker, Power BI).

Familiarity with sales processes, pipeline management, or forecasting fundamentals.

Experience in technology, SaaS, or high-growth environment.

Experience with process documentation or workflow mapping.

Leverage AI-enabled tools and automation to support daily tasks and productivity. 

Commitment to continuous learning in digital and AI literacy.

Then we want to meet you   

About Us: 

At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at   

Ready to Join Us? 

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.  

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.   

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.