Release Manager

Job Title:
Release Manager

Location:
Toronto, ON (Hybrid-4 days onsite)

Top 3 skills required for this role:

• Release & Change Management
• ITIL
• ServiceNow
• Strong Communication Skills

Job Description/ Responsibilities:

• Creating and managing end-to-end release plans for scheduling, planning, and controlling the release and deployment process
• Integrating release management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to Release and Deployment management, as well as other IT Support segments, and participating in development of remediation and collision avoidance strategies
• Identifying and educating on control and communication failures to help prevent issues going forward
• Providing updates to senior leadership on accomplishments and opportunities, as well as insights on organizational trends anchored in unique perspective of the role
• Protecting the interests of organization through identification, management and escalation of risks and dependencies
• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
• Understanding of the DevOps and continuous delivery principles and practices

Qualifications:

• Bachelor's degree in Computer Science or related field a bonus
• 5+ years of previous release, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)
• 8-10 years of experience in information systems operations environment in service management, systems analysis or development
• Able to document change and release management in Service Now is critical
• Advanced knowledge of software development (SAFe, Agile, etc.) and service management lifecycles (ITSM)
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Well-developed executive communication skills (both written and verbal)
• Highly proficient in development of resolutions, plans and strategies for operational advancement.
• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.
• Drive to boost your knowledge and expertise by staying abreast of industry and business trends.
• Willingness to work closely and effectively with clients, stay connected to business needs and direction.
• Leadership in growing team expertise to align with demand and TD's business and technology direction; assess team capabilities, identify ways to provide and enhance value delivered.