Dealer Plan Account Manager

Dealer Plan Account Manager

Strategic Partnerships

Hybrid/Remote

The Dealer Plan Account Manager is responsible for developing, maintaining, and growing relationships with automotive, recreational, or equipment dealers participating in the company's financing programs. This role serves as the primary liaison between the company and its dealer network, ensuring smooth program implementation, strong dealer engagement, and achievement of sales and profitability goals.

Key responsibilities of the role include:

1. Relationship Management

2. Builds and maintains strong, long-term relationships with dealer partners.

3. Conducts regular visits and performance reviews to drive engagement and retention.
4. Ensures high dealer satisfaction through responsive service, proactive support, and effective issue resolution.
5. Serves as the primary escalation point for dealer concerns, resolving issues quickly to maintain trust.

6. Collaborates cross-functionally to deliver a seamless, high-quality dealer experience.

7. Platform & Product Support

8. Delivers training and ongoing support to dealer staff on financing products, programs, and policies.

9. Leads product refreshers and webinars on new offerings, updates, and promotions.
10. Partners with product and marketing teams to keep training materials current and aligned with brand standards.
11. Drives adoption of digital platforms and support dealers in using key system features.
12. Troubleshoots system and product issues, coordinating with IT and operations as needed.

13. Maintains detailed issue logs and feedback to support continuous platform and process improvement.

14. Business Development

15. Developing strategic account plans for key dealers.

16. Identifying emerging market opportunities (new product lines, new regions) and executing growth initiatives.
17. Collaborating with marketing, sales, operations to launch new programs or improve dealer value proposition.

The ideal candidate will have successfully completed a post-secondary certificate or diploma program in Business Administration and have 5-7 years related experience including:

• Advanced knowledge of products and services
• Advanced knowledge of relevant policies, and regulatory environment
• Advanced Communication skills (oral, written) with ability to explain complex decisions to stakeholders
• Advanced relationship building skills
• Proficient knowledge of lending practices and financial principles
• Proficient in the use of Microsoft Office 365 applications
• Proficient critical thinking, ability to make decisions and exercise sound judgment
• Proficient in using attention to detail and time management
• Working knowledge of sales, marketing and promotion
• Working knowledge of wealth management practices

At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success. In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off. Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey. Want to grow with us? We take your professional development seriously too, and support employees' growth through multiple course offerings and specialized training where fitting.

We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.

The ability to be bonded is a condition of employment with Brunswick Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.