Customer Service Representative

1 week ago

Markham, Ontario, Canada Alpha3dge Full time $35,000 - $50,000 per year

About Alpha3dge

Alpha3dge is a North York-based customer engagement firm partnering with national brands to deliver exceptional service experiences. We focus on building customer relationships that drive both satisfaction and business growth.

The Position

We're seeking a Customer Service Representative to join our North York team. This is a full-time, in-office role where you'll interact directly with customers to answer questions, explain product options, and help them make informed purchasing decisions.

If you enjoy problem-solving, building rapport with customers, and contributing to revenue goals through consultative service, this role offers the perfect blend of support and sales.

What You'll Do Daily

  • Engage with customers to understand their needs and recommend appropriate products or services
  • Explain product features, pricing, and promotional offers in clear, helpful terms
  • Guide customers through the decision-making and purchasing process
  • Resolve questions or concerns with professionalism and efficiency
  • Identify opportunities to introduce additional products that benefit the customer
  • Stay current on all product knowledge, sales promotions, and service updates
  • Follow up with customers to confirm satisfaction and build ongoing relationships
  • Work closely with teammates to meet service quality standards and sales targets
  • Share insights during team meetings to help improve customer interactions

Who Thrives Here

  • Natural communicators who enjoy connecting with people
  • Patient, empathetic professionals who genuinely want to help
  • Goal-oriented individuals who take pride in achieving results
  • Organized multitaskers who stay calm during busy periods
  • Team players who celebrate shared wins
  • Reliable and punctual with strong work ethic
  • Background in customer service, retail, or sales is an asset but not mandatory

What We Provide

Stable Full-Time Schedule – Tuesday through Saturday, with occasional Sunday shifts

Comprehensive Paid Training – Learn our products, systems, and sales techniques from day one

Growth-Focused Environment – Coaching and mentorship to help you develop professional skills

Team Culture – Supportive colleagues who work together toward common goals

Career Development – Advancement available for motivated team members

Apply Today

Submit your resume through Indeed to be considered. We're reviewing applications continuously and will reach out to qualified candidates to discuss next steps.

Join Alpha3dge and turn customer conversations into meaningful connections.

Alpha3dge values diversity and welcomes applicants from all backgrounds.

Job Types: Full-time, Permanent

Pay: $700.00-$1,000.00 per week

Location:

  • North York, ON (preferred)

Work Location: In person

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