FR - Field Service Engineer

ECO-TEC INC. – POSTING DESCRIPTION

POSTING TITLE:

Field Engineering Representative

DEPARTMENT:

Technical Service Department

DATE OF DESCRIPTION:

DATE REVISED:

 This position is not eligible for Sponsorship now or in the future. 

SUMMARY OF POSTING

The incumbent is responsible for the supervision and coordination of system commissioning, training clients on the operation of equipment, performing preventative maintenance,  troubleshooting activities, and providing on-going technical support for Eco-Tec Inc.'s global network of oil & gas, mining, produced water, and anodizing clients.  

The Field Engineering Representative is also responsible for providing supervision and instruction to Production Technicians throughout production and testing phases.  

SPECIFIC REPSONSIBILITIES

1. Supervise equipment commissioning and coordinate work groups accordingly at customers' facilities. Provide continued support following commissioning and maintain customer relationships.
2. Attend Paid Service Calls, prepare field service reports, and complete daily events logs.
3. Train customers on the operation, maintenance, and troubleshooting of equipment. 
4. Perform Factory Acceptance Testing/Site Acceptance Testing to demonstrate the chemical and mechanical performance of equipment.
5. Prepare internal/external commissioning reports, commissioning letters, training materials, and log sheet reviews.
6. Provide on-site support and field customer calls to assist in the troubleshooting of mechanical, electrical, and process problems of equipment. Document significant issues and escalate to relevant departments for review and resolution.
7. Review equipment manuals, installation instructions, and related documentation as required.
8. Supervise and lead in-house quality assurance testing of equipment and complete quality documentation as stipulated by Eco-Tec's Quality Management System. 
9. Attend the 1st and 2nd Project meetings to review the equipment design as per policy.
10. Set up and conduct the 3rd, 4th, and 5th project meetings following equipment testing, prior to commissioning, and post-commissioning.
11. Create procedures and checklists for the commissioning of systems as required.
12. Record and resolve Customer complaints and Non-Conformances where necessary as per ISO 9001 procedures. 
13. Responsible for ensuring compliance with the company's Workplace Environment, Health & Safety rules, policies, and procedures at all times. 
14. Attend job-specific training courses required for role (internal/external) and maintain qualifications as needed.
15. Perform other related duties as required by the Manager and Supervisor of the Technical Service Department. 

WORKING RELATIONSHIPS

Reporting To:

Manager – Technical Service & Quality

Internal/External:

• Interactions with all levels of the organization. 
• Frequent contact with clients, customers, and suppliers.

SPECIFICATIONS

Education:

Degree in Mechanical, Chemical, or Electrical Engineering or similar Engineering Technologist Diploma, or equivalent work experience. 

Experience/Industry Experience:

New Graduate or (3) + years hands-on experience; related industry experience is an asset.

Skills:

Mechanical inclination, analytical reasoning, independent, problem-solving abilities to effectively troubleshoot, self-discipline, excellent interpersonal and communication skills including a strong command of the English language, ability to adapt to various working environments including working independently.

Other:

Extensive travel (75% or more); overtime required; personal vehicle and be in possession of valid driver's license; must be eligible to obtain passport/VISA; 

At Kovalus companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.  

 Eco-Tec is committed to creating an inclusive culture across the organization by preventing and removing barrier for persons with disabilities. If you require an accommodation during the recruitment process, please let us know.