General Manager

We're seeking an experienced and passionate General Manager to join the Banter crew. As GM, you'll lead with vision — turning big ideas into clear direction and helping the team understand not just what we do, but why we do it. You'll work directly with the founder to bring that vision to life, collaborating closely with department leads to ensure alignment and execution across the business. It's a role for a strategic leader who thrives in a dynamic, seasonal environment and can guide a team that grows to 75 staff during peak season. If you're a results-driven, kind leader who loves a scoop (or pint) of ice cream, this might just be your dream job.

How we act & behave at Banter

Our team embodies five core values in everything we do:

• Be Helpful - Supporting our team and delighting our customers
• Be Efficient – Clear communication, optimizing operations while maintaining quality
• Be Curious - Continuously learning, being open, and holding ourselves to a higher standard
• Be Kind - Creating a positive and welcoming environment and treating everyone with respect.
• Pursue Excellence – Take pride in the details, uphold high standards, and never settle for "good enough."

What you'll do at Banter (the key responsibilities):

Operational Excellence

• Ensure the company's operational rhythm is maintained throughout all seasons; proactively making changes to ensure optimized operations.
• Develop standard operating procedures (SOP) to support operational efficiency.
• Identify and implement technology solutions to improve operations

Leadership

• Be an ambassador of Banter's vision and values, modelling our core behaviours in every interaction.
• Build and nurture a strong, aligned team where communication, trust, and a sense of fun thrive — true to our name, Banter.
• Lead with accountability by setting clear targets, tracking progress, and reporting on success metrics.
• Foster fair and consistent application of policies and procedures across all departments.
• Develop and mentor managers and key staff to ensure they embody our culture and deliver operational excellence.
• Champion training and development programs — from onboarding to ongoing growth — ensuring every team member has the tools to succeed.
• Facilitate effective team meetings and execute the development calendar to keep goals visible, progress consistent, and energy high.

Strategy & Financial Management

• Translate the company vision into clear goals and actionable strategies that drive results.
• Accountable for business performance through annual budgeting and forecasting
• Monitor and analyze financial performance against budget targets, using insights to drive long-term visionand guide strategic decision-making.
• Implement cost control measures while maintaining quality standards
• Forecasts and coordinates seasonal hiring and staffing plans

Performance Management & KPIs

• Establish and track key performance indicators across all operational areas
• Analyze sales data, customer feedback, and operational metrics, making recommendations to support the business and align with strategic goals.
• Create meaningful action plans to address performance gaps; following through with feedback and coaching to ensure performance gaps are improved.
• Imbed a highly accountable culture, leaning into a performance management systems and regular check-ins
• Address performance issues promptly and constructively

What you bring with you (the qualifications):

• 8+ years of progressive leadership experience, including at least 2–3 years in multi-site or multi-department management.
• Proven ability to lead and develop teams of 20+ staff, ideally through other managers.
• Strong financial acumen, including budget management, scheduling, and inventory oversight.
• Working knowledge of BC employment standards, food safety, and health regulations.
• Excellent communication and interpersonal skills, with the ability to foster collaboration and accountability across teams.
• Proficiency with POS systems, Excel, and other administrative tools.
• Located in the Fraser Valley, with flexibility to work across our Abbotsford and Chilliwack locations.
• Ideally has experience in hospitality, retail, or food service, with a solid understanding of both kitchen operations and customer service.
• Appropriate home office setup to support the hybrid nature of the role.

What We Offer

• Salary range: $90 - $110 annually plus bonus opportunities
• A health spending account (HSA)
• A flexible, hybrid schedule that supports balance and creativity
• Ice cream discounts
• The chance to lead a purpose-driven company that spreads joy (and really good ice cream) across the Fraser Valley
• A collaborative, kind, and curious culture where your ideas matter and growth is encouraged
• Professional development support and mentorship within a passionate, people-first team

Ready to Scoop Happiness?

Ready to lead with us? Send your resume and a brief cover letter telling us about your leadership experience and why Banter feels like the right fit.

We are an equal opportunity employer committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $90,000.00-$110,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• Store discount

Work Location: In person