General Manager

**BELFOR Property Restoration** is seeking a **motivated and experienced General Manager** to lead our team at the **Saint John, NB** Office.

We are **Growing** Come join an **innovative and dynamic team**, with team members who take great pride in their **global reputation** and are truly **family-oriented**.

“At BELFOR, we are **“restoring more than Property”** - we are rebuilding homes and businesses destroyed by devastating losses. We are restoring **pride in communities** and we are restoring **hope** by making progress every day.”

Are you **passionate about driving operational excellence** and fostering a culture of **growth**?

Reporting to the **Regional Vice President**, the **General Manager** is responsible for driving location performance by focusing on **revenue generation**, **profitability**, **operational efficiency**, and **staffing**. This key role involves leading all departments to ensure alignment with company objectives, compliance with customer protocols, and **financial stability**. The General Manager will **delegate effectively** while staying engaged with **industry standards**, nurture **client relationships**, and foster **business growth**, ensuring operations align with the organization’s **strategic goals**.

**What’s In It for You?**:
- Work for a very **well respected, and established leaders** in the Restoration industry- Excellent **growth and advancement opportunities**- A** competitive compensation package**Benefit package** (Dental & Medical)**Paid Vacation Time**Generous RRSP program**Employee and Family Assistance Program**Company Fleet Vehicle, Phone, Laptop**Salary Range**:$75,000 - $100,000 (commensurate with experience)**Additional Incentives**: Performance-based bonus opportunities

**Job Responsibilities Include**:
**Oversee operational systems and policies** to ensure compliance with BELFOR’s vision and relevant legislation.- Enhance **coordination and communication** among **HR, Marketing, Sales, and Finance** departments.- Drive **short
- and long-term planning initiatives** for operational excellence.- Manage the **on-call schedule** and facilitate interdepartmental collaboration, including **after-hours emergency services**.- Ensure adherence to **Health and Safety policies**.- Assess and recommend adjustments for **equipment and vehicle allocations**.- Conduct **weekly meetings** to review performance metrics and customer satisfaction.- Provide **exceptional customer service** while meeting deadlines.- Communicate **site conditions and concerns** to stakeholders.- Attend **BELFOR-sponsored training** for professional development.- Manage **financial planning** and conduct ongoing performance reviews, including **budgeting and invoicing**.- Collaborate with **collection agencies** on overdue accounts and manage **bad debt write-offs**.- Oversee **project compliance and profitability** with Project Managers and Assistants.- Collaborate on job sites to develop **scopes of work** and secure necessary authorizations.- Conduct meetings to review **contracts and budgets**, ensuring project profitability.- Obtain **completion certificates** and manage **interim invoicing**.- Support **HR activities**, including staffing, performance evaluations, and training.- Foster **employee growth** through mentoring and accountability management.- Participate in **workers' compensation claims** and accommodations.- Identify **marketing opportunities** and support **business development strategies**.- Attend **industry events** for networking and professional growth.
- Implement **best practices** to optimize productivity and hold regular meetings to improve efficiency.

**Required Qualifications**:
**Post-secondary certificate**, degree, or diploma in Project Management, Business Management, or Construction Management**5+ years** in construction, insurance, or restoration industry**4+ years** as a Project Manager and in a leadership role**3+ years in estimating**- Experience with** Xactimate and XactAnalysis**- Strong time management, decision-making, critical thinking, and problem-solving skills- Knowledge of** strategic marketing strategies**- Comprehensive understanding of **customer service principles**- Eligible to **operate a** **motor vehicle** (per **BELFOR's** vehicle policy)- Ability to work independently and in a team**Self-driven** to **meet goals and deadlines**- Strong **written/verbal communication**and multitasking skills in a fast-paced environment**Intermediate to advanced skills** in Microsoft Office, Google Suite, JD Edwards, and Xactimate/Xactanalysis- Willingness to work evenings, weekends, and on-call as needed**Periodic travel required**- Ability to pass a **criminal record check**

**Even better if you have**:
**Advanced certifications**in Project Management or related fields- Familiarity with industry **regulations and insurance protocols**- Experience with **large-scale restoration projects**- Leadership experience in** multi-site operations**-