Luxury Client Relationship Manager

We are seeking a dynamic and experienced Luxury Client Relationship Manager to join our Toronto photography studio. As a Luxury Client Relationship Manager, you will be responsible for providing unparalleled service and building enduring relationships with our clientele. You will serve as the primary point of contact for our guests, delivering personalized experiences and ensuring their satisfaction at every touchpoint.

KEY RESPONSIBILITIES

1. Client Engagement and Relationship Building:

   - Cultivate strong, trust-based relationships with guests through personalized interactions, understanding their unique preferences and expectations.

   - Serve as the main point of contact for guests, addressing inquiries, providing guidance, and offering bespoke solutions to meet their needs.

2. Exclusive Service Delivery:

   - Provide a white-glove experience to Nuovo guests, offering concierge-style services such as private consultations, and customized photography sessions tailored to their tastes and preferences.

   - Demonstrate expert knowledge of our photography services, including studio offerings, packages, and customization options, to deliver informed recommendations and advice.

3. Client Experience Enhancement:

   - Anticipate and exceed the evolving needs of clients, proactively offering innovative solutions and upscale experiences to enhance their overall photography studio experience.

   - Collaborate closely with clients to identify their unique needs and desires, offering bespoke solutions and personalized recommendations to meet their expectations.

4. Upselling and Revenue Generation:

   - Identify opportunities for upselling additional photography services, products, or packages to guests, maximizing revenue and profitability for the studio.

   - Handle high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments.

5. Client Loyalty:

   - Continuously assess client satisfaction and feedback, seeking opportunities for improvement and refinement of services to enhance the overall luxury client experience.

REQUIREMENTS

Qualifications?

- Proven experience (3+ years) in luxury client relationship management, preferably within the sales, hospitality, or luxury retail industry.

- Exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with clientele.

- Strong sales acumen and negotiation skills, with a track record of driving revenue growth and achieving sales targets.

- Impeccable attention to detail and organizational skills, with the ability to manage multiple client accounts and projects simultaneously.

- Proficiency in Mac iOS systems.

- Passion for photography, art, and lifestyle trends.

- Availability to work evenings and weekends.

BENEFITS 

Benefits?

- Competitive commission-based salary, with an annual base salary of 52k - opportunity to earn 100k to 150k+ through achieving sales targets/quotas;

- Complimentary Nuovo shoot and beauty services;

- Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal;

Join Our Team:

If you are a dynamic and results-driven professional with a passion for delivering exceptional service to luxury clientele, we invite you to join our team and be part of our commitment to excellence in photography studio experiences. Apply now to embark on a rewarding career creating impactful client experiences

Note: At Nuovo Photography, we celebrate diversity and are an equal opportunity employer. We encourage individuals of all backgrounds and experiences to apply.

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