Receptionist/Assistant

3 days ago

Edmonton AB TX N, Canada Primary Hearing Clinic Full time

About Us

Primary Hearing Clinic is a patient-centered hearing healthcare clinic dedicated to providing high-quality, personalized care for adults. We specialize in comprehensive adult hearing assessments, hearing aid consultations and fittings, hearing aid repairs and adjustments, and ongoing hearing healthcare support.

Our clinic takes pride in creating a warm, welcoming, and professional environment where patients feel heard, supported, and confident in their care. We work closely with insurance providers and third-party programs to ensure a smooth and stress-free experience for our patients. At Primary Hearing Clinic, our focus is on clinical excellence, clear communication, and exceptional customer service.

Position Overview

The Receptionist / Administrative Assistant is the first point of contact for our patients and plays a vital role in the daily operations of the clinic. This individual must be highly organized, friendly, detail-oriented, and able to manage multiple responsibilities while maintaining a warm and professional demeanor.

Key Responsibilities Front Desk & Patient Experience

  • Greet patients in a friendly, welcoming, and professional manner
  • Answer phone calls, schedule appointments, and manage the clinic calendar
  • Call patients for appointment confirmations and reminders
  • Assist patients with forms, documentation, and general inquiries
  • Provide Arabic-to-English and English-to-Arabic translation for patients as needed

Administrative & Office Duties

  • Billing and processing payments
  • Dealing with private insurance companies and third-party payers
  • Preparing invoices and assisting patients with insurance claims
  • Following up with patients regarding appointments, documentation, and outstanding items
  • Scanning, organizing, and maintaining electronic and paper patient files
  • Maintaining patient confidentiality and complying with privacy regulations

Hearing Aid & Clinic Operations

  • Receiving, shipping, and tracking hearing aid orders
  • Preparing hearing aids and related accessories for patient fittings
  • Coordinating repairs, returns, and manufacturer communications
  • Managing clinic supplies and inventory
  • Supporting audiologists/hearing care professionals with day-to-day clinic needs

Qualifications & Requirements

  • Must be fluent in Arabic and English
  • Friendly, welcoming, and professional with excellent interpersonal skills
  • Highly dedicated, reliable, and treats the clinic as if it were their own
  • Strong organizational skills and attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment
  • Comfortable working with computers, scheduling systems, and office software
  • Previous experience in a medical, healthcare, or customer service role is an asset
  • Experience with billing and insurance processing is an asset
  • Strong communication skills and a patient-first mindset

What We're Looking For

  • Someone who takes pride in their work and contributes positively to the clinic culture
  • A team player with a proactive attitude and strong work ethic
  • A professional who values patient care, confidentiality, and excellence in service

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 28.5 – 37.5 per week

Work Location: In person

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