Account Manager

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits across Ontario. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers. We are seeking a highly motivated and results-oriented Account Manager to join our expanding team. The successful candidate will be the primary point of contact for a portfolio of our most valued specialty alcohol clients. This role is crucial for fostering strong, long-term relationships, ensuring customer satisfaction, and identifying opportunities for mutual business growth. The Account Manager will serve as the internal advocate for our clients, working cross-functionally with our Operations, Fleet, and Customer Service teams to proactively manage accounts and address any issues that arise.

(On-site Role : 2727 Meadowpine Blvd, Mississauga, ON L5N 0E1)

Benefits:

· Competitive salary and Performance-based bonus

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Company events

· Casual Dress

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

• Client Relationship Management: Serve as the main point of contact for assigned specialty alcohol accounts. Build and maintain strong, trust-based relationships with key stakeholders, understanding their business needs and challenges.
• Performance Monitoring & Reporting: Proactively monitor and analyze client performance data, including delivery success rates, issue resolution times, and operational metrics. Prepare and present regular business reviews to clients, offering insights and solutions for improvement.
• Issue Resolution & Advocacy: Act as the client's internal advocate. Triage and manage customer-reported issues, working closely with the Customer Service, Operations, and Fleet teams to ensure prompt and effective resolution.
• Operational Alignment: Collaborate with internal teams to streamline processes, improve communication, and enhance service delivery. Be the voice of the client, providing feedback on operational gaps and contributing to systemic improvements.
• Effectively manage competing priorities and high-pressure situations, ensuring client satisfaction and operational efficiency.
• Strategic Growth: Identify opportunities to expand Fil Delivery's services within existing accounts. Understand the client's growth strategy and align our services to support their goals.
• Market Knowledge: Stay informed about trends and challenges within the specialty alcohol industry to provide consultative advice and maintain Fil Delivery's position as a knowledgeable partner.

What we are looking for:

Experience:

• Minimum of 3-5 years of experience in an account management, customer success, or client-facing role, preferably within the logistics, e-commerce, or food & beverage industry.
• Proven track record of managing a portfolio of accounts and driving customer satisfaction

Core Competencies:

• Exceptional Communication: Outstanding written and verbal communication skills. Ability to articulate complex issues clearly and concisely to both internal and external stakeholders.
• Problem-Solving & Critical Thinking: A proactive and solutions-oriented mindset. The ability to identify root causes of issues and work with a variety of teams to implement effective solutions.
• Emotional Intelligence: High level of empathy and patience to handle challenging customer situations with professionalism and grace.
• Analytical Skills: Comfortable with data analysis and metric-based reporting. Ability to use data to tell a story and make informed business decisions.
• Interpersonal Skills: A collaborative team player who can build consensus and influence cross-functional teams without direct authority.
• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Stress Management & Multi-tasking: Ability to remain calm, focused, and productive under pressure while handling multiple client requests and operational challenges.

Technical Skills:

• Proficiency in CRM software (e.g., Acumatica/Power BI).
• Experience with logistics software, routing platforms and internal communication tools (e.g., Slack, Microsoft Teams) is a significant asset.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

Preferred, but not mandatory:

• Knowledge of the craft beer, wine, or spirits industry.
• Experience working in a supply chain or last-mile delivery environment.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We believe and support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process, the interview location etc.) during the hiring process, please notify us should you be contacted to proceed in the recruitment process.