Sr. Consultant, Process Optimization

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

As the Sr. Consultant, Process Optimization for Canadian Banking , you will join CIBC's Chief Administrative Office (CAO) and will contribute to a team driving business process change and modernizing procedures for the Wealth Management businesses. You will engage relevant partners and users; initiate processes and client journeys; assess client and stakeholder impact; and implement recommendations to radically simplify how we do business and serve our clients. You will also review, update and distribute internal procedures to front-line employees along with assisting in the dissemination and maintenance of supervisory reports to support an effective control environment. This role will allow you to drive and manage strategic optimization initiatives focused on effective cost management to ensure successful delivery within appropriate spend budgets, track benefits and monitor sustainment of strategic initiatives within defined thresholds, escalating where appropriate.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Process Optimization - You will analyze, design and implement process changes across the Wealth Management businesses with a focus on simplification, consolidation and/or automation of high impact opportunities to drive frontline productivity lift while ensuring processes remain aligned to our risk appetite and adhere to regulatory requirements. You will assist with the strategic coordination of initiatives originating from the Process Optimization Executive Steering Committee (ESC) that supports our strategy and deliver enhancements that measurably improve business operational effectiveness. You will also scope and implement use cases to leverage artificial intelligence to drive operational effectiveness.
• Procedure and Knowledge Management - You will develop and maintain effective procedures and knowledge management systems, contributing to business risk effectiveness to ensure compliance and operational efficiency. You will also design and implement knowledge management strategies to capture, store and disseminate business knowledge across the Wealth businesses. You will monitor and evaluate effectiveness of procedure and knowledge management practices by partnering with Subject Matter Experts (SMEs) and make recommendations for improvements in alignment with CIBC's risk appetite, complying with regulatory requirements and internal policies.
• Project Management - You will collaborate with multiple business partners such as Technology, Product, Business Risk, Training, Legal and Compliance to ensure successful implementation of business process changes ensuring adherence to regulatory requirements in the context of how we serve our clients today, and tomorrow. You will lead the implementation of process changes, review and update internal procedures and ensure they remain current and in alignment to CIBC's policies and risks.
• Relationship Management - You will develop and manage relationships with executives and other leaders, providing Leadership, Advisory and consultation for our partners on upcoming and new business process changes and procedural updates. You will communicate short-term and long-term impacts of optimization activities recognizing connections between the various regulatory and strategic initiatives and managing the impact to our clients and frontline teams.

Who You Are

• You can demonstrate experience in strategic thinking with strong technical knowledge and expertise. You are skilled at quickly understanding the subject, context and message required and able to transform that into clear, easy-to-follow documentation. You also have experience in the planning of strategic initiatives and execution of process enhancements/optimization.
• You have a Bachelor's Degree in Business Administration, Finance, or a related field. Advanced degrees e.g. MBA are an asset.
• Your influence makes a difference. You have influential/negotiation skills, sufficient to recognize and respond to underlying concerns of multiple interests and to lead/shape the decision making process in situations that involve complexity and ambiguity.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Business Risks, Collaborating, Communication, Process Changes, Process Improvements, Process Optimization, Wealth Management