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Bingo Operations Manager

2 weeks ago

Toronto, Ontario, Canada Betty Full time

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

  • We are honest
  • we value honesty in all aspects.
  • Bring the Olives
  • we offer premium customer experience.
  • Think Big
  • we believe in always striving for more.

The Bingo Ops Manager is a hands-on role responsible for the smooth day-to-day running of the Bingo product at Betty. You'll ensure operational excellence, monitor performance, and collaborate across teams to deliver an engaging and compliant player experience. This role requires strong organizational skills, attention to detail, and a proactive mindset. You'll act as the operational backbone of the Bingo vertical — coordinating schedules, campaigns, and issue resolution across departments.

Key Responsibilities

  • Oversee daily bingo operations, ensuring smooth gameplay and optimal player experience.
  • Manage game schedules, configurations, and event calendars to align with player habits and engagement goals.
  • Coordinate promotional execution with Marketing, CRM, LiveOps, ensuring accurate setup and on-time delivery.
  • Track and analyze bingo KPIs (e.g. DAU, retention, FT consumption, prize pool pacing, profitability).
  • Build and maintain reporting dashboards with BI or data teams.
  • Evaluate game economy performance — e.g., prize distribution, frequency of wins, and player progression.
  • Identify, recommend and apply configuration changes to optimize engagement and retention / monetization, as per defined strategy.
  • Produce regular performance reports summarizing trends and opportunities.
  • Collaborate with Customer Support to manage escalations, identify recurring issues, and reduce contact drivers.
  • Ensure compliance with regulatory requirements and internal operational procedures.
  • Maintain clear internal communication by sharing updates, insights, and improvements across teams.
  • Analyze player feedback and market trends to identify opportunities for growth and operational efficiency.
  • Support in training and documentation of bingo operations and back-office processes for internal teams.

How Success Will Be Measured

  • Operational uptime and issue resolution speed
  • Revenue and engagement growth across bingo games
  • Accuracy and timeliness of campaign and schedule execution
  • Issue turnaround efficiency
  • Internal stakeholder satisfaction and cross-department communication
  • Player satisfaction and reduced support tickets

Requirements:

  • Proven experience in RMG bingo operations.
  • Strong organizational skills and process-oriented mindset.
  • Ability to identify and solve operational issues independently.
  • Analytical mindset with proficiency in Excel/Sheets and data tracking.
  • Excellent communication and documentation skills.
  • Strong collaboration skills across Marketing, CRM, Tech, CS, and Compliance.
  • Proactive, adaptable, and comfortable working in a fast-paced environment.
  • Passion and curiosity for online bingo and player experience.

What we offer:

  • Competitive salary
  • Premium Health insurance
  • Career and skills development opportunities
  • Fun and collaborative team environment
  • New modern office space