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ID1776 - Lead Collections Coordinator

3 weeks ago

Mississauga, Ontario, Canada The Byrnel Group Full time

  Position Title:  Lead Collections Coordinator

Client Details:

The company is one of the country's leading providers of home and community health care services and is a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, the company has more than 14,000 staff members and provides care to over 350,000 clients. The company has also been a recipient of Canada's 50 Best Managed Companies award since 2006 and is a Platinum Member.

Role Summary:

Our client is seeking an Collections Coordinator, reporting to the National AR Manager, will manage a portfolio consisting of private care clients, national funders (including insurance providers), and government assisted programs. The successful candidate's mandate will be to proactively manage collections within the assigned portfolio and effectively manage working relationships with internal and external customers with a focus on customer service. You may be required to investigate and reconcile customer accounts which would include itemizing the deductions, identifying/resolving billing discrepancies, and providing direction on payment application. This role will also be responsible for improving cash flow and minimizing the allowance for doubtful accounts.

Key Job Responsibilities:

Responsible for the timely, thorough review and analysis of the Aged Trial Balance and to manage the collections efforts for overdue accounts, as per established operating procedures. The ability to effectively and concurrently work numerous accounts with diverse and conflicting requirements.Update and maintain accurate customer files with all applicable correspondence and report status to management, as required.  Communicate with clients, patients, families, insurance companies, national funders, and/or government agencies to resolve billing concerns and to obtain payment. Able to create customized solutions for problematic accounts in an effort to mitigate losses and to formulate collection strategies to ensure timely customer payments.Respond to customers and branch inquires related to account balance and billing concerns. Provide a statement of account and supporting documentation when required.Regular conference calls and on-going support is to be provided to the branch offices in an effort to provide visibility to their client accounts and to review status and assess risk.Review and resolution of unapplied and/or short payments.Liaise with Accounts Receivable and Billing Coordinators to resolve transactional issues such as client set-up issues, unapplied payments, etc.Audit Service Agreements to ensure policy compliance. Assess the results of Credit Bureau reports to determine credit risk.Timely identification and escalation of problematic accounts to the National AR Manager.Must be able to exercise good judgement in handling insurance, government and/or non-government accounts and understand insurance contractual obligations and arrangements.Make recommendations on process improvements.Answer the incoming AR Line as required and respond to customer requests with expert customer service.Participate in ongoing internal and/or external continuing education activities.Involvement in special projects, as assigned.  Projects may include, but are not limited to, testing/implementation of system upgrades or enhancements.Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management SystemParticipates in proactive health & safety activities while performing all duties and is responsible to notify immediate supervisor of any health & safety risks or concerns.Location:
Mississauga, Ontario (Off Major QEW Exit)

Salary Range:
Based on experience  

Requirements:Completion of a collection course/Education program is preferred.  Minimum of 5 years first-party collections experience required and preference will be given to those with consumer collections experience.  Familiarity with PeopleSoft and Procura would be considered a definite asset.  Intermediate knowledge of MS Office (Word, Excel, and Outlook).Strong knowledge of provincial and federal laws governing the collection of debt.Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work. Innovative, self-starter with the ability to work proactively and think independently. Thrive in a fast-paced, changing environment. Works well under pressure while maintaining a professional approach and communications. Exceptional interpersonal skills and the ability to work independently and as part of a team.Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.Fluency in French (both verbal and written) is not required, but would be advantageous.Ability to build and maintain effective working relationships and demonstrate behaviour that reflects ethics, professionalism, and respect. Initiates new ideas to increase overall team effectiveness; committed to self-development, and sharing of best practices.