Application delivery manager

Required
The mission of the IT Foundations Enterprise Content Management Department is to manage, develop and operate electronic document management platforms for all of Desjardins Group. These platforms cover the entire digital document lifecycle, from creation to destruction. We manage around a dozen IT assets that are critical to operations (24/7), collaborate with five software providers and carry out more than 200 projects a year, supporting priority initiatives and various business sectors within Desjardins Group. As application delivery manager, you'll be responsible for completing projects under our "requestor-pays" model, with over 150 annual projects coming from our five IT divisions, as well as from our business sectors. These complex and varied projects mainly involve the document vaults (Documentum, InfoArchive). In this role, you'll ensure that your internal clients' needs are fully met, from comprehensive assessment to resource planning, while ensuring optimal team capacity and assignments. You'll also be responsible for managing follow-up and escalation, controlling budgets (amounting to approximately $5 million per year, spread out over several project codes), engaging contributors and ensuring the quality of deliverables. The variety, complexity and volume of projects make this a stimulating challenge, giving you exclusive insights into the major and strategic projects being rolled out across the organization. More specifically, you will be required to:

• Plan deliverables for the application and technology component, including project cost estimates, taking into account issues, complexity, stakeholders and alignments between the department's products.
• Proactively manage human resource capacity based on the projects received to ensure that the right skills are available at the right time.
• Manage project finances by overseeing allocations, tracking budgets and ensuring that each resource is properly funded.
• Supervise and coordinate the teams involved in delivering application and technology projects, ensuring performance and quality control, and defining standards, methods and procedures.
• Coordinate deliverables and ensure that agreements, budgets and timelines are respected. Resolve issues and roadblocks while providing an optimal client experience.
• Prevent and manage escalations by proactively communicating project progress and issues to managers as part of your monthly reports to decision-making bodies.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.
What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced experience with desktop tools: Excel, PowerPoint and MS Project
• Proficiency in agile methods, including SCRUM and Kanban
• In-depth knowledge of technology and complex systems, promoting informed decision-making

Decision quality, Interpersonal Savvy, Organizational savvy, Plans and aligns

Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family
Project management (FG)

Unposting Date