Service Delivery Manager

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

About FIS

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is the world's largest provider dedicated to banking and payments technologies. We empower the financial world with innovative payment processing and banking solutions, including software, services, and technology outsourcing. Our award-winning risk management solutions help financial institutions worldwide quantify and mitigate risk.

About the role

We are seeking a proactive Service Delivery Manager to support our expanding client base for our Cloud-based SaaS risk management solution in North America. This role is ideal for someone who thrives in a fast-paced environment, can bridge client needs with technical teams, and is passionate about cloud technologies and financial services.

What you will be doing

• Serve as the subject matter expert on our products in hosted environments, focusing on customer use cases, SLAs, security, and compliance
• Proactively monitor and resolve obstacles in the rollout and operation of our public Cloud offering, always prioritizing client satisfaction
• Collaborate with Canadian/North American clients and internal teams (Development, Managed Services, Infrastructure) to enhance Cloud readiness, cost-efficiency, performance, security, standardization, automation, and maintenance.
• Drive automation of repeatable processes (e.g., client onboarding, upgrades, disaster recovery exercises).
• Support pre-sales activities with technical and product expertise, ensuring smooth handover to Cloud Operations.
• Liaise with strategic partners (e.g., AWS) to strengthen our Cloud offerings
• Occasional travel to client sites and prospects as needed.

What you bring

• Strong background or keen interest in DevOps, Cloud (preferably AWS), and related technologies (e.g., Terraform, Ansible, Kubernetes, Docker, WAF, IdP, VPN, SSO, multi-tenant vs. single tenant).
• Excellent communication skills and a proven ability to drive projects to completion.
• Entrepreneurial, delivery-focused mindset with a passion for understanding and solving client challenges.
• 3+ years of experience with cloud delivery.

Bonus if you have

• Experience with public Cloud service design, costing, client pricing, solution execution, lifecycle management, and governance.
• Background in Banking IT, ideally in Risk Management.
• Familiarity with AI technologies to enhance technical support and communication.

What we offer you

• Join a successful, collaborative team working on an industry-leading product.
• Fast-moving Agile environment with international, interdisciplinary teams.
• Opportunities to deepen expertise in cutting-edge technologies and financial risk management.
• Flexible remote work options.
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.