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Project Delivery Lead

1 day ago

Remote, Canada Thrive Full time

Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive's team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth.

The Project Delivery Lead is primarily responsible for defining, planning, tracking, and managing customer projects. The applicable projects will be a mix of new customer implementations and existing customer work. A project delivery lead is the main point of contact for customers for the duration of the project and will need to drive the project to success through clear expectation setting, task management, and status updates. A project delivery lead will communicate with and organize Thrive internal resources including engineers, consultants, and architects using Project Management software, checklists, and reports.

Responsibilities:

  • Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements

  • Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, communication plans, and business requirement documents

  • Lead the project by assigning tasks to Engineers and communicating statuses to customers through project artifacts and status update meetings

  • Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue

  • Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases

Requirements:

  • Ability to be a leader of a cross functional project team, as the delivery lead is ultimately responsible to the customer

  • Advanced experience (6+ years) in project management and professional services

  • Experience implementing managed services and information technology solutions

  • Skilled in managing project plans, writing project artifacts, and documenting customer workflows

  • Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork, Critical thinker

  • Detail oriented

  • Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts

  • Technical understanding of, but not limited to:

  • Office 365 Migrations

  • Microsoft Server OS

  • Private Cloud

  • Public Cloud (Azure)

  • Networking (Firewalls, Switching, Access Points)

  • Disaster Recovery

  • Backup technology

It would be great if you also have:

  • Project management certification (PMP, CAPM, Prince etc.)

  • Experience using ServiceNow (or other project management software)

  • Experience in ITIL methodology and change management processes

  • Willingness to improve team process and contribute to team and company initiatives

What Sets Us Apart:

Thrive is more than just a company; it's a testament to the power of technology and human collaboration. We deliver exceptional white glove, personalized service through our local POD approach of subject matter experts. Our journey is marked by continuous evolution, innovation, and an unwavering dedication to achieving technological excellence for our clients.

  • A Proven M&A Record: Thrive has completed 26 acquisitions since 2016, with a 95% employee retention rate within 12 months from acquired companies

  • A Wide Customer Base and Global Reach: Thrive serves 2600+ customers around the world, primarily mid-market and sophisticated SMBs. Thrive has a global footprint with offices in multiple countries, including the US, UK, Canada, Australia, Singapore, Hong Kong, and the Philippines

  • Leading Cloud and Technology Platform Alliances: Thrive offers comprehensive NextGen cloud solutions, including support for major platforms like Microsoft Azure and AWS public cloud, as well as its own enterprise-class private and hybrid cloud offerings

Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate's qualifications, including experience and relevant education.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.