System Administrator

1 week ago

Greater Ottawa Metropolitan Area, Canada Agilus Work Solutions Full time

Overview

We are seeking multiple
System Administrators
with strong customer‑service skills to provide in‑person technical support across several workplace locations. These roles focus on workstation readiness, device connectivity, user coaching, and general hardware/software troubleshooting in a fast‑paced environment.

Key Responsibilities

  • Conduct floor‑walks to ensure all workstations are fully functional, including monitors, docking stations, peripherals, and network connections.
  • Provide in‑person assistance to users on connecting laptops and mobile devices to wireless networks, peripherals, and virtual meeting setups.
  • Support users with common office applications such as Microsoft Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint.
  • Offer basic troubleshooting for software and hardware issues, including laptops, smartphones, docking stations, and other peripherals.
  • Assist with IT equipment moves, setup, and asset handling or disposal.
  • Respond to user inquiries received through ticketing systems, logging all actions accurately and escalating issues when required.
  • Coach users on smartphone setup and operation (iOS and Android).
  • Support users remotely when required via phone, chat, or screen‑sharing tools.
  • Contribute to workspace technology readiness in meeting rooms and shared areas.
  • Provide clear, courteous, and effective customer service even in high‑volume situations.

Qualifications

  • Minimum
    2 years of experience
    in a System Administrator or Desktop Support role at the junior level.
  • Minimum
    2 years experience
    providing support for Windows operating systems, Microsoft 365, smartphones (iOS & Android), and basic hardware troubleshooting.
  • Experience providing technical support through multiple channels: in‑person, phone, email, chat, or remote‑desktop tools.

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