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Administrative Associate, Utility Services
2 weeks ago
At GTel, seeing is believing. We don't just mitigate, we eliminate risk for telecommunication firms, gas companies, municipalities and electricity distributors, through first class utility damage prevention services. With our expertise in utility locates, pole testing, ground penetrating radar, leak and corrosion detection, meter reading we help reduce risk and improve safety in the communities we serve.
We offer clients a broad range of services to help utility projects thrive from concept to completion. GTel's people are at the centre of its brand. Every day we deliver on our brand promise to Cherish Customers, Deliver Flawlessly, and stay a Step Ahead. Our employees look beyond the conventional and reach for the extraordinary to win outside the box.
Administrative Associate, Utility Services
Job Description
GTel is seeking a highly motivated and organized Administrative Associate, Energy Services to join our team. The Administrative Associate, Energy Services is a subject matter expert in the has the ability to communicate effectively and deliver strong customer service while working in a very deadline-driven environment. The primary focus of this role is to accurately audit customer billing though FCS – Enbridge app currently used to manage Productivity Incentive program, and support management team in administrative tasks.
As a member of the energy services team, the Administrative Associate is a key resources in supporting the management team meet the customer objectives across the different business lines (meter reading, secondary services, leak survey). Their day to day will include the ability to communicate effectively and deliver strong customer service while working in a deadline-driven environment.
Accountabilities
- Responsible for conducting audits through FCS to ensure meter reads are documented correctly for productivity incentive model.
- Support with route management and auditing through FCS
- Support QA objectives including but not limited to read compliance, forced report, consecutive estimates and skip percentage.
- Provide feedback regarding discrepancies to employees and management to improve overall reporting.
- Support off-cycle control read program
- Play an integral part in developing and enhancing the standard operating procedures utilized by the Energy Services team.
- Support Leak Survey program review through Lantern Program
- Ensuring all administrative work and documentation is complete according to company standards for management team
- Other office duties may be assigned as the needs of the business dictate
Qualifications
- Ability to work well under minimal supervision and under pressure of working within strict deadlines.
- Must have computer experience with Excel, MS Word, Internet
- Explorer and Outlook. Advance computer skills including spreadsheet management using Excel (formulas, lookups, pivot tables etc.).
- Well-developed communication and interpersonal skills with the ability to deal with all employees and external individuals and agencies, in an efficient and effective manner.
- Ability to maintain confidentiality on all information
Success Factors
- Attention to detail and curiosity to identify and correct issues
- Exceptional interpersonal and communication skills that build trusting relationships and influence
- Customer-centric approach and ability to demonstrate a strong sense of urgency
- Display balance and good judgment when advising management and employees on issues
- Flexibility and a tolerance for ambiguity in a constantly evolving organization
- Strong organizational and project management skills
Benefits
- Competitive compensation package
- Employer provided health care and dental benefits for you and your family
- Paid vacation
- Pension plan with employer matching
- Life insurance
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
Ability To Commute/relocate To
London, ON N5V 3P5: Reliably commute or plan to relocate before starting work (required)
Education
Secondary School (preferred)
Experience
Front desk: 1 year (preferred)
Administrative experience: 1 year (preferred)
Work Location: In person
We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting.
GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
