Part-Time Customer Service Representative

1 week ago

Vancouver, British Columbia, Canada Vancouver Bullion & Currency Exchange Full time

We are looking for a part-time Customer Service Representative to join our downtown Vancouver, Pender St location. The Customer Service Representative is one of the most important roles at Vancouver Bullion and Currency Exchange (VBCE). Being an ambassador of our brand, you are the face of the company who will interact one-on-one with our customers and assist them with the many different products and services that VBCE has to offer in foreign currency and precious metals. As the leading private foreign exchange company in Western Canada, VBCE is a dynamic work environment with the potential for career development and growth for those with good initiative.

Job Description

  • Provide customer service excellence by creating a positive image and memorable impression
  • Promptly assist customers with a wide variety of foreign currency transactions in a professional, knowledgeable, courteous, and efficient manner
  • Identify customer needs and match them with appropriate products or services using relationship-selling techniques
  • Make qualified referrals to other team members
  • Attend to customer inquiries, concerns, and complaints
  • Ensure service recovery procedures as well as security and safeguarding procedures for prevention of loss are followed
  • Self-management and teamwork
  • Functional level knowledge of gold and silver, foreign currency products and services
  • Introductory level knowledge of administrative support, communication, and rapport-building skills

Job Requirements

  • Provide Best-In-Class service by ensuring client satisfaction and fostering positive relationships
  • Demonstrate sufficient analytical and problem-solving skills, effectively identifying and resolving issues
  • Exhibit self-motivation and ability to work independently, taking ownership of tasks and delivering results
  • Demonstrate initiative and desire for continuous learning
  • Diploma is required, Bachelor's degree or actively pursuing a Bachelor's degree preferred
  • Previous experience in banking or cash handling is preferred
  • Excellent oral and written communication skills in English, a second language an asset
  • Ability to work 15-30 hours per week between 8:45am-5:30 pm Monday to Friday at our downtown Vancouver location, 800 West Pender St.

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