Retail Sales Associate

Job Summary

As a valued Retail Associate, you would be a key member of our team, responsible for delivering outstanding customer service, maintaining an organized and inviting store environment, and assisting customers with their product needs. You would play a vital role in ensuring the store's day-to-day operations run smoothly, from processing transactions and handling inventory to supporting visual merchandising efforts. Your positive attitude, attention to detail, and ability to thrive in a fast-paced environment would make you an essential part of the customer experience and the overall success of the store.

Key Responsibilities

Customer Service

• Provide friendly and professional customer service by greeting customers warmly, actively listening to their needs, and offering tailored product recommendations.
• Address customer inquiries with accurate information, ensuring that all concerns are resolved in a timely and courteous manner.
• Ensure customers have a positive shopping experience, fostering repeat business and promoting customer loyalty.

Sales Floor Maintenance

• Keep the sales floor clean, organized, and visually appealing by ensuring products are properly arranged, shelves are stocked, and displays are updated according to store guidelines.
• Assist in setting up seasonal or promotional displays to attract customer attention and increase sales.
• Ensure products are labeled correctly and that any pricing discrepancies are addressed promptly.

Cash Handling & Transactions

• Accurately process customer purchases at the register, including handling cash, credit/debit transactions, and processing returns or exchanges.
• Maintain a balanced cash drawer and adhere to all cash-handling procedures to minimize discrepancies.
• Offer customers additional services, such as gift wrapping or loyalty program sign-ups, as needed.

Inventory Management

• Assist with inventory control tasks, including receiving shipments, unpacking products, and ensuring that stock is placed in appropriate locations on the sales floor or stockroom.
• Perform regular stock checks and report low or out-of-stock items to management to ensure stock levels are maintained.
• Organize and maintain the stockroom, keeping it clean and accessible for quick replenishment on the floor.

Product Knowledge

• Develop a deep understanding of the products sold in the store, including key features, benefits, and pricing, to confidently assist customers with their buying decisions.
• Stay informed about ongoing promotions, sales events, and new arrivals to effectively communicate to customers and drive sales.
• Use product knowledge to cross-sell or up-sell complementary items, enhancing the customer experience and boosting store revenue.

Team Collaboration

• Collaborate with team members and store management to ensure smooth store operations, including covering shifts, organizing promotions, and sharing customer feedback.
• Contribute positively to team dynamics by maintaining a friendly, supportive attitude and being adaptable to changing priorities and tasks.
• Participate in team meetings and training sessions to stay updated on new products, policies, and best practices.

Loss Prevention

• Actively observe customer behavior and be vigilant in identifying potential theft or suspicious activity.
• Follow all company loss prevention policies and procedures, ensuring store security measures are maintained at all times.
• Report any incidents of theft, damage, or security breaches to management promptly.

Adherence to Company Policies

• Ensure compliance with all store and company policies, including those related to health and safety, employee conduct, and customer service standards.
• Follow operational procedures for opening and closing the store, including locking up, setting alarms, and ensuring the store is ready for the next business day.
• Uphold high standards of professionalism and integrity, representing the store and the company in a positive light at all times.

Other Duties as Assigned

• Perform additional tasks and responsibilities as requested by store management to support store operations and ensure a smooth work environment.
• Adapt to changing business needs and take on special projects or tasks as needed, including assisting with special events or seasonal promotions.

Required Qualifications

• High school diploma or equivalent; some post-secondary education is a plus.
• Previous experience in retail, customer service, or a related field is preferred but not required.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed to accommodate store schedules.
• Ability to stand for extended periods, lift and move merchandise (up to 30 lbs), and perform basic physical tasks associated with store maintenance.

Required Skills & Competencies

• Strong commitment to providing outstanding customer service and ensuring a positive shopping experience for every customer.
• Excellent verbal communication skills with the ability to clearly and effectively interact with customers, team members, and management.
• Ability to maintain an organized, clean, and accurate sales floor, ensuring merchandise is displayed according to store standards.
• Capable of addressing customer concerns, resolving issues, and finding solutions in a timely and effective manner.
• Ability to work effectively with others in a collaborative and fast-paced environment, contributing to the overall success of the store.
• Willingness to learn new skills, adapt to changing store needs, and remain flexible with work tasks and responsibilities.
• Ability to prioritize tasks, manage time efficiently, and complete duties in a timely manner during busy shifts.
• Experience with cash registers and point-of-sale systems, or the ability to quickly learn how to process transactions and handle money.
• Strong ability to keep track of inventory, manage stock replenishment, and ensure product displays are tidy and appealing.
• Understanding of basic loss prevention procedures and the ability to follow store policies to minimize theft and shrinkage.

Working Conditions/Physical Requirements

• Ability to work flexible and non-traditional hours, including evenings, weekends, holidays, and special event days, depending on store needs and seasonal demands.
• Retail environment with varying levels of customer traffic, which may include peak times during holidays, sales events, and other high-traffic periods.
• The store environment may be busy and noisy, with background music, customer conversations, and register activity during peak hours.
• Must be open to working evening shifts, early mornings, or extended hours during special promotions, product launches, and seasonal periods.
• Regular interaction with team members and management; positive communication is key to ensure smooth daily operations.
• Must be able to stand and walk for extended periods throughout the shift, often on hard surfaces such as tile or concrete.
• ·Ability to lift and carry merchandise weighing up to 30 lbs. and assist with restocking shelves or moving inventory as needed.

Job Status: Part-Time, Seasonal, Fixed-term possibility of extension

Job Location: Sudbury, Ontario

Application Deadline: 11/27/2025

Applications will be accepted until November 27, 2025.

We thank all applicants for their submission, however only those moving forward in the process will be contacted.

Job Types: Part-time, Fixed term contract, Seasonal

Contract length: 2 months

Pay: $17.60 per hour

Expected hours: 20 – 29 per week

Work Location: In person