Desktop Support Engineer

1 week ago

Toronto, Ontario, Canada Hays Full time $60,000 - $90,000 per year

Job Title: Customer Engineer

Location:
Onsite – Toronto, Ontario, CA (M5J 2S1)

Duration:
1-Year Contract

Client:
Computacenter (Supporting UBS)

Role Overview

We are seeking a
Customer Engineer
to join Client's team supporting client. This role involves delivering high-quality technical support and services onsite, ensuring smooth operations and excellent customer experience.

Key Responsibilities

  • Deliver technical support and services at customer site or remotely to meet business requirements.
  • Perform IMAC (Install, Move, Add, Change) activities for hardware and software.
  • Work within ticketing systems to manage and resolve incidents efficiently.
  • Document and report completed work to ensure compliance with company and customer procedures.
  • Escalate issues appropriately to meet customer demands.
  • Provide exceptional customer service to internal and external stakeholders.
  • Adapt quickly to dynamic environments and contribute effectively to team objectives.
  • Support Computacenter's mission and core values in all interactions.

Mandatory Skills & Experience


3–5 years' experience
in IT Desktop Support environment

Strong knowledge of
Windows 10
,
hardware
,
software
, and
Office 365

Hands-on
IMAC experience
(Install, Move, Add, Change)

Proficiency in working with
ticketing systems


Excellent written and verbal communication skills

Additional Skills & Competencies

  • Ability to follow instructions and procedures accurately
  • Organized approach to work with attention to detail
  • Good interpersonal skills and customer service orientation
  • Basic literacy and numeracy skills
  • Awareness of health and safety standards
  • Physical ability to lift up to 50 lbs and perform standing/walking tasks throughout the day

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