Operations Manager

1 week ago

Vancouver, British Columbia, Canada Transgate Global Careers Full time $90,000 - $120,000 per year


Manager of Off-Site Operations

Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Manager of Off-Site Operations to join their team in Vancouver.

The Manager of Off-Site Operations will play a key role in overseeing customer service and off-site operational activities. This position ensures seamless service delivery to clients by managing a dedicated team of Customer Service Managers, off-site employees, and external freight/logistics partners.

Responsibilities:

  • Supervise and provide guidance to Customer Service Managers and off-site employees, including leads and supervisors.
  • Manage the relationship and performance of the freight contractor, ensuring on-time delivery and service excellence.
  • Collaborate with internal teams to address operational challenges.
  • Foster strong relationships with external contract managers from health authorities.
  • Implement best practices to deliver exceptional off-site services at hospitals and long-term care facilities.
  • Monitor and enhance operational performance to meet customer service goals.

Skills and Qualifications:

  • Proven experience in supply chain or operations, particularly in logistics or labor-intensive and complex service industries.
  • Strong business acumen with the ability to oversee complex operations.
  • Exceptional customer service orientation and relationship-building skills.
  • Collaborative decision-maker with strong leadership and mentoring abilities.
  • Logical problem-solving skills and the ability to work effectively in fast-paced environment. 
  • Excellent multitasking and organizational skills.

Benefits:

  • Competitive salary and bonus package
  • Comprehensive employer-paid benefit package
  • RRSP matching
  • Opportunities for professional development and career advancement in with a progressive established company with international operations

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