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Operations Manager
3 weeks ago
Manager of Off-Site Operations
Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Manager of Off-Site Operations to join their team in Vancouver.
The Manager of Off-Site Operations will play a key role in overseeing customer service and off-site operational activities. This position ensures seamless service delivery to clients by managing a dedicated team of Customer Service Managers, off-site employees, and external freight/logistics partners.
Responsibilities:
- Supervise and provide guidance to Customer Service Managers and off-site employees, including leads and supervisors.
- Manage the relationship and performance of the freight contractor, ensuring on-time delivery and service excellence.
- Collaborate with internal teams to address operational challenges.
- Foster strong relationships with external contract managers from health authorities.
- Implement best practices to deliver exceptional off-site services at hospitals and long-term care facilities.
- Monitor and enhance operational performance to meet customer service goals.
Skills and Qualifications:
- Proven experience in supply chain or operations, particularly in logistics or labor-intensive and complex service industries.
- Strong business acumen with the ability to oversee complex operations.
- Exceptional customer service orientation and relationship-building skills.
- Collaborative decision-maker with strong leadership and mentoring abilities.
- Logical problem-solving skills and the ability to work effectively in fast-paced environment.
- Excellent multitasking and organizational skills.
Benefits:
- Competitive salary and bonus package
- Comprehensive employer-paid benefit package
- RRSP matching
- Opportunities for professional development and career advancement in with a progressive established company with international operations
