Information Services Systems Operator I

Canada's Largest Credit Union
We are hiring for a full-time
Information Services Systems Operator
to join our
Data Technology team.
Employment Status:
Full-time (37.5 hours per week)

Posting closes:
November 21, 2025

Additional Information:
Successful candidate must be able to work day or night shifts as scheduled.

At
Servus Credit Union
, we do things differently—because we're a credit union, not a bank. And that difference matters.

We believe in putting
people before profits
, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most:
our members, our employees, and our communities
. Whether it's through profit sharing, competitive rates, or local initiatives that make a real impact, we're here to help Albertans feel good about their money.

We're looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that's innovative, hardworking, collaborative and deeply rooted in community,
we want to meet you
.

Join Servus and discover a better way to work.
This position is accountable for providing a stable and reliable operating environment for production systems and services used by the organization and the members. The support of Servus Credit Union's information systems is business critical. The System Operations team operates 7x24x365.

This position performs the day-to-day activities required to operate, monitor and maintain the systems as well as provide first line support when system related incidents occur. If the IS System Operator is unable to resolve a production issue they escalate according to the pre-defined escalation procedure.

The System Operator follows established procedures to ensure continued processing and running of critical banking and IS operations services. Additionally, the Systems Operator is required to perform daily batch file processing, file transfers and processing, backups/restores, escalations to internal or external stakeholders for production related issues, and incident/event management. The operator must apply appropriate responses and escalation procedures to ensure unplanned outages are minimized.

What You'll Be Doing

• Monitor and operate systems, processes, jobs and events 7x24x365.
• Monitor data centre facilities.
• Monitor network status of all locations.
• Back-up and restore files.
• Restore services when systems fail.
• Log, escalate and resolve all production incidents.
• Manage, schedule, run and monitor Secure File Transfers.
• Process all production batch jobs per schedule.
• Responds to and resolves system and production failures as required.
• Shift reporting.
• Support technical releases.
• Support major incident response.
• Ticket/task management.

What You Bring

• Two+ years of Computer Operations experience preferably in Financial Services.
• Experience using Office Suite and Incident Management tools.
• Experience with scripting through DOS or Powershell.
• Must demonstrate thorough understanding of Windows and Windows Server operating systems.
• Strong analytical and critical thinking skills.
• Follows standard ITIL/ITSM service delivery practices.
• University, college or technical degree or certificate in information technology or business.
• Alternatively, extensive proven track record in the position's primary responsibility areas within the Financial Sector.

What happens next?
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to
apply
Employment Eligibility:
The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.
Qualified applicants are invited to apply online.
We thank all applicants for their interest. Please note applications will only be accepted online and
only those applicants under consideration will be contacted.