Operations Coordinator

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

The Opportunity:

We are seeking an Operations Coordinator. The Operations Coordinator will own day-to-day lead management and territory optimization across T-Mobile, Amazon, and HelloFresh programs, while supporting core systems like SalesRabbit and emerging internal processes.​

Reporting to Operations Lead, the Operations Analyst, Field Programs will support multiple partners (T-Mobile, Amazon, HelloFresh) by managing lead flow, optimizing turf and territories, and providing reporting and analysis for our door-to-door and field sales teams. This role combines technical system work (uploads, CRM-like tools, reporting) with hands-on collaboration with field managers and client stakeholders.​

What you'll do:

US & Canadian Client's Program Activities

• Lead management and distribution, including cutting and uploading lead lists into SalesRabbit, in coordination with internal and external stakeholders​
• Ensure the permit process is followed so all reps receive correct permits after onboarding, aligning with local door-to-door regulations and internal compliance standards.​
• Ongoing SalesRabbit administration, troubleshooting, and performance reporting to support field execution and territory coverage.​
• General back-office and administrative support for the operations team, including documentation, tracking, and data hygiene.
• Support one-off operational initiatives and special projects as business needs evolve.
• Leads optimization, including helping build monthly strategic lead lists for targeted outreach and high-value property focus.​
• Territory optimization analysis to identify priority zones, market potential, and rep deployment strategies.​

Skills and Experience

• Post-secondary degree or diploma in Business, Data Analytics, Operations, or related field.
• 1–3 years of experience in operations, analytics, or a business support role — ideally in door-to-door, direct sales, or field operations.
• Advanced Excel skills (pivot tables, formulas, macros preferred); Power BI or other BI tools experience is a strong asset.
• Strong analytical mindset with attention to detail and data accuracy.
• Excellent communicator who can simplify complex data into actionable insights.
• Excited about sales operations, field performance, and optimizing lead-driven growth.

What's in it for you:

• Competitive base salary $50K-$60K plus bonus
• Vacation plus additional flex days
• RRSP matching program
• Comprehensive benefits
• Opportunities to grow your career
• A supportive workplace culture and work environment 

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the Director.

If this sounds like you and you're excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.