Senior Manager, Salesforce Solutions

Job Description

What is the opportunity?

The Senior Manager is responsible for leading our Salesforce platform for Advisors, Associates and other Business Groups in terms of org configuration, analytics, reporting, working with design and support for RBC Wealth Management Canada. Salesforce is a critical application for RBC Wealth Management Canada, the purpose of this role will to help drive the roadmap of Salesforce so that our advisors can continue to efficiently manage their Client relationships.

What will you do?

• Provide support in troubleshooting and resolving technical issues, ensuring the stability and performance of Salesforce applications. 

• Help lead application design sessions while consulting with all company stake-holders on new requirements and optimization of existing capabilities on the Salesforce platform

• Support 2 squads from a high-level solutioning perspective to make sure we are leveraging OOTB Salesforce functionality

• Oversee a small team of config resources assigned to delivery within the squads

• Develop POCs as needed to review features of Salesforce

• Partial allocation to hands-on delivery, obtaining alignment on solution design from our SF Technical Architects and configuring the Salesforce platform

• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals

• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities

What do you need to succeed?

Must haves:

• 5+ years Salesforce Admin experience (org size over 2000 users)

• Minimum Salesforce Certifications - Salesforce Certified Admin, Salesforce Certified Advanced Admin, Salesforce Certified Platform App Builder

• Strong knowledge of Financial Services Cloud

• Hands on experience with Salesforce Automation leveraging Flows (record-triggered and UI)

• Experience deploying changes in Salesforce, leveraging tools such as Flosum, Gearset, Copado, AutoRabit

Nice-to-have:

• Experience working with different Business groups to understand their current processes and recommend designs using the Salesforce platform to help improve efficiencies

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Waterfall Model

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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