Specialist, Inside Underwriting Investigations

Job Description
The successful candidate will develop investigation strategies to eliminate or verify whether fraud indicators detected are supported through investigation. Investigations within the Specialized Handling Unit are mainly project based. This position will be developing investigation strategies, ordering, and analyzing expert and other reports, conducting open-source intelligence and social media searches on topics related to investigations, contacting police or other government agencies while conducting underwriting investigations.

What can you expect in this role?

• Report to the Team Leader – SIU Specialized Handling Unit
• Identification and development of actions plans for emerging trends with fraud networks
• Complete detailed investigations of claims-underwriting.
• Provide tactical support to SIU Field Investigations
• Develop and implement strategies and frameworks to support profitable growth and performance and mitigate against risk.
• Develop, oversee, and coordinate the delivery of quality/fraud underwriting centric investigations and Projects.
• Conducts regular portfolio analysis of the book of business through review of aggregate data and metrics to identify emerging risks (in partnership with analytics team)
• Generates reports to identify exceptions/other indicators of quality issues and to identify suspicious broker behavior in Guidewire system or additional training opportunities for broker users.
• Review of group policies to correct poor quality and fraudulent information and improve Guidewire system controls to mitigate against the entry of poor quality and fraudulent data going forward.

What do you bring to the role?

• A university degree from an accredited university or a diploma from an accredited community college (Business or Economics). Completion of, working towards or a willingness to obtain their CIP designation
• A minimum of 3 years' of underwriting experience
• Proficiency with Microsoft Office.
• Strong analytical capabilities and presentation skills.
• Understanding of personal and commercial products, underwriting systems, and quality review/audit

Salary range: $58,100 - $106,900

About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement?
We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.