Customer Service Representative

1 week ago

Coquitlam BC VK Z, Canada Clark Freightways Full time $63,000 - $74,000 per year

Full-Time Customer Service Representative

Monday to Friday, 8:30AM – 5:00PM

About Us:

Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of Integrity, Accountability and Teamwork has helped us build our reputation as a reliable freight carrier, and a fair employer.

We are currently seeking a dedicated Customer Service Representative to join our team. The successful candidate will be responsible for maintaining a high level of customer service and satisfaction in all interactions including, but not limited to, handling customer inquiries and resolving customer concerns.

What You'll Do:

  • Respond to customer requests for shipment status – tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations.
  • Address customer concerns regarding overages, shortages and damages (OS&D).
  • Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested.
  • Collaborate and partner with Operations and Branches to meet customer service requests.
  • Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information.
  • Proactively communicate customer concerns and issues to the Business Development department.
  • Generate sales leads on an on-going basis and forwards to the Business Development department.
  • Participate in other related duties and projects as assigned.

What You Have:

  • High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience.
  • Proven customer service experience.
  • Knowledge of LTL freight-handling requirements preferred.
  • Experience with a Customer Relationship Management (CRM) preferred.
  • Experience with a Transportation Management System (TMS) preferred.
  • Solid knowledge of the geography of British Columbia.
  • Intermediate level use of the Microsoft Office suite of programs.
  • Flexibility to work different shift and overtime as required.

Who You Are:

  • A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives.
  • Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations.
  • A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information.
  • Highly organized with a proven ability to effectively prioritize work to meet deadlines.

Why Apply?

  • Starting rate of $23.53 per hour
  • Extended Health and Dental
  • Life Insurance/AD&D
  • Employee Assistance Program
  • Employer matched RRSP
  • Opportunity to work with a leading freight organization, proudly serving BC

Job Types: Full-time, Permanent

Pay: From $23.53 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match

Work Location: In person

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