Wine Country Concierge

2 weeks ago

NiagaraontheLake, Ontario, Canada Andrew Peller Limited Full time
 
Love creating memorable experiences? Thrive on building relationships, anticipating needs, and helping people discover the best of Niagara wine country? This could be the role for you.
We're looking for a part-time Wine Country Concierge to join our Estate Wine Group team. This role is at the heart of how guests, wine club members, and customers experience our wineries—before, during, and long after their visit. You'll be a trusted point of contact, a knowledgeable guide, and a passionate ambassador for our estate properties and wines.
What this teammate is responsible for -
Create Exceptional Guest Experiences

Be the first point of contact for guests and wine club members via phone, email, or chat.
Respond promptly and thoughtfully to inquiries about reservations, estate experiences, wine orders, and memberships
Build genuine relationships that turn one-time visitors into lifelong wine club members
Accurately manage customer accounts, orders, and reservations across systems such as Salesforce, Magento, Oracle, and TripleSeat
Handle a high volume of inbound calls, emails, chats, and CRM cases while maintaining attention to detail

Drive Wine & Experience Sales

Recommend wines, wine club memberships, and estate experiences that align with each guest's preferences
Build and upsell customized, cross-property itineraries across our Estate Wine Group locations
Confidently guide guests through offerings in a way that feels consultative, not transactional

What this teammate can expect -

Part-time role averaging 15–20 hours per week
Availability required on some weekends, evenings, and holidays, with increased activity during peak wine country seasons
Hybrid work model, with in-office support required once per week at our Niagara-on-the-Lake location

Who we are seeking -

A natural host—warm, professional, and calm under pressure
A strong communicator who enjoys helping people and solving problems
Sales-oriented with a service mindset—you love matching people with the right experience
Highly organized, tech-savvy, and comfortable multitasking
Passionate about hospitality, wine, tourism, or concierge-style service

The experience, knowledge and skills this teammate will bring -

Experience in customer service, retail sales, phone-based sales, or hospitality
Confidence handling customer inquiries and resolving concerns with sound judgment
Strong computer skills (Outlook and Excel experience an asset)
Post-secondary education in hospitality, business, or wine/spirit studies is an asset

Why you may be interested -

Be part of a passionate, guest-focused team supporting over 5,000 wine club members
Contribute to a large direct-to-consumer channel
Grow your wine knowledge and hospitality expertise in one of Canada's most iconic wine regions
Play a meaningful role in delivering exceptional experiences across our estate wineries

If you love hospitality, thrive in a concierge-style service role, and want flexible part-time work in Niagara wine country—we'd love to hear from you.

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