Collections Specialist

1 week ago

Regina, Saskatchewan, Canada Speedy Cash Full time $40,000 - $80,000 per year

Canadian-operated, Speedy Cash has been a strong leader in the financial services industry since 1998. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job satisfaction.

If you're looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you

About the Role

We are looking for a customer-focused, results-driven In-Store Collection Representative to join our team. In this role, you'll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and helping us reduce store-level delinquency. This position plays a key role in protecting our business while supporting our customers through difficult financial situations.

Please note: This is an in-person position and is not eligible for remote work.

Key Responsibilities

  • Proactively contact customers with overdue loans via phone, text, email, or in person.
  • Negotiate payment arrangements that align with company policies and customer circumstances.
  • Accurately document all collection activity and communication in our system.
  • Assist with in-store operations including loan processing and customer service when required.
  • Work with store leadership to identify and prioritize high-risk or non-responsive accounts.
  • Ensure compliance with all applicable laws, company policies, and privacy standards.
  • Monitor individual and store-level collection performance, aiming to exceed targets.

What We're Looking For

  • Excellent communication and negotiation skills.
  • A customer-first attitude with the ability to handle sensitive financial discussions professionally.
  • Detail-oriented with strong organizational and time-management skills.
  • Previous experience in collections, customer service, or financial services is a strong asset.
  • Ability to work independently and as part of a team.
  • Comfortable using technology and internal software systems.

Why Join Us?

  • Supportive team environment
  • Competitive pay with a monthly incentive program based on performance
  • Growth and development opportunities
  • Stability in a respected and growing industry
  • RRSP matching
  •  

Requirements 

  • Valid Government Issued Photo ID 
  • Clean Criminal Record
  • High School Diploma or Equivalent 
  • Ability to work both independently and as a part of a team

For more information about Speedy Cash checkout our website

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