Business Clerk

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at , Ext for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers. The Business Clerk is familiar with and proficient in-registering and booking patient appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families. Additional duties may be assigned according to the job description for Business Clerks. 

The Pediatric Ambulatory Clinics at McMaster Children's Hospital include numerous subspecialty services. These clinics provide acute tertiary and subspecialty medical and surgical care to children aged 0-18 years. The clinics are dynamic and fast-paced where specialized care is delivered to children in a family-centered environment.

Monday to Sunday; days/evenings

1. Grade 12 or equivalent 
2. Graduate of community college secretarial or office administration program
3. Minimum of one year experience in a Business Clerk role that included scheduling and booking patient appointments
4. Medical Terminology Certificate 1 and 2 or demonstrated Knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing
5. Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Medical Record practices.
6. Demonstrated proficiency in Keyboarding and typing skills (minimum of 40 wpm), which may be subject to testing.
7. Demonstrated excellence in telephone communication skills in a fast paced clinic environment.
8. Mathematical skills related to clinic data and scheduling  
9. Demonstrated excellence in communication skills (verbal and written), interpersonal, public relations and problem-solving skills
10. Demonstrated ability to set priorities and organize work accordingly.
11. Demonstrated ability to deal with various hospital departments effectively and collaboratively.
12. Demonstrated ability to appreciate the confidential nature of the position.
13. Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching.