Outreach Worker

Leeds and Grenville Interval House

Outreach Worker

Full- Time, 35 hours per week plus an unpaid lunch hour (union position)

Location: Brockville, ON

Leeds & Grenville Interval House is a non-profit charitable organization dedicated to providing services to women and children who have experienced violence & abuse. LGIH provides emergency shelter, counselling and supportive services to women and their children living in the United Counties of Leeds & Grenville.

The Opportunity

Reporting to the Operations Manager, the Outreach Worker supports the needs of abused and at-risk women by:

• Providing Crisis/support counselling to assist individuals seeking assistance, delivered in person, or by other means (e.g. phone, email and videoconference)
• Developing safety strategies or plans for women and their dependents
• Providing of information on rights, options, and available services
• Providing outreach to women including promoting additional shelter services
• Developing and monitoring transition plans identifying client goals
• Providing referrals and advocacy in areas such as long-term counselling, parenting support, job training, health and wellness services, cultural interpretation, legal processes
• Assisting women who are fleeing violent / abusive relationships to increase safety for themselves and their dependents, prevent re-victimization and take steps to rebuild their lives
• Identifying the needs of abused and at-risk women and assist in the development of appropriate services offered by LGIH and other community-based services.
• Providing supportive/educational groups and conduct follow-ups with group participants
• Providing support as requested by the client – viewing housing, court/lawyer accompaniment, and family visits
• Assisting and supporting women in navigating the legal system
• Developing and maintaining strong working relations with public housing and other housing programs available
• Working with women residing in public housing to continue to maintain their housing unit
• Promoting and encouraging LGIH Outreach Program in the community
• Participating in pro-active initiatives related to existing and potential housing options

Qualifications:

• Post-secondary education with a college diploma or university degree in a related field such as social work, or an equivalent combination of education and experience in the VAW sector working directly with clients (3-5 years)
• Case management experience (3-5 years)
• Counselling experience from a client centred, trauma-informed, feminist perspective (2 years)
• Demonstrated abilities in communication, creativity, teamwork, flexibility, and adaptability, accountability, strategic and collaborative thinking
• Understanding and knowledge of both women's and children's needs and issues, impacts of violence against women and children, barriers to safety, disabilities, diverse cultures, mental health, and addictions
• Current CPR and First aid training an asset
• Satisfactory Vulnerable Checks (PVSC) with future checks every three (3) years
• Must have a valid driver's license
• Must have access to a vehicle

Skills:

• Strong assessment and conflict resolution skills
• Strong interpersonal and communication skills
• Ability to organize, coordinate, and prioritize own work
• Ability to make decisions under pressure
• Ability to work professionally and effectively with complex/at-risk clients with professional, agency and legal requirements
• Demonstrated ability to deal effectively with conflict situations and use non-violent crisis intervention and behavioural management techniques
• Ability to initiate and follow through on programs/projects and work with minimal supervision
• Ability to communicate effectively and empathetically both written and verbal
• Ability to operate a personal computer with a variety of windows-based software and other office equipment
• Ability to speak a second language an asset
• Adhere to the legal and ethical implications of confidentiality.

LGIH welcomes applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to full compliance with the Human Rights Code, The Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.

Only those applicants who are chosen for an interview will be contacted. Please, no telephone calls.

Please apply by application deadline January 16th, 2026 to Katie Sparkes, Operations Manager at LGIH

This position is for women only, relying on provisions to Section a. of the Ontario Human Rights code in setting the restriction.

Job Type: Permanent

Pay: From $28.94 per hour

Benefits:

• Casual dress
• Extended health care

Ability to commute/relocate:

• Brockville, ON K6V 1W1: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Brockville, ON K6V 1W1