Program Officer

Job Information
Job Title: Program Officer

Job Requisition ID: 76931

Ministry: Municipal Affairs

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open

Closing Date: November 25,2025

Classification: Program Services 2

Salary: $2, to $3,263.63 bi-weekly ($64,936 - $ 85,180 /year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: .

The Ministry of Municipal Affairs supports municipalities in providing well-managed, fiscally responsible, and accountable local government to Albertans. This includes administering municipal grant programs; delivering advisory and capacity-building supports; providing municipal services and managing public lands in the province's three Special Areas; and overseeing the safety codes system in the province. Additionally, the Ministry administers the New Home Buyer Protection Act, which includes builder licensing, and new home warranty requirements, ensuring that Albertans and consumer are protected. Through these initiatives the ministry also fosters stronger, safer communities across the province, and enables local governments to facilitate Alberta's economic prosperity.

To learn more about Municipal Affairs, follow the link to:

*Role Responsibilities
Responsibilities*
As a Program Officer within the Residential Protection Program (RPP), you will play a vital role in ensuring compliance with legislation and program requirements related to builder licensing, rental use designations, owner-builder authorizations, and other applications relating to the New Home Buyer Protection Act (NHBPA). Your key responsibilities will include:

Application Review and Adjudication

• Review and evaluate applications (e.g., builder licence, owner-builder authorization) for compliance with program criteria, legislation, and policy.
• Assess eligibility, determine application type, and identify any incomplete or missing information, working collaboratively with applicants to resolve.
• Approve straightforward applications and prepare recommendations for more complex cases requiring manager approval.

Stakeholder Guidance and Support

• Provide timely, front-line information and guidance to builders, consumers, municipalities, and warranty providers on program requirements and legislative

interpretation.

• Respond to inquiries using sound judgment and a working knowledge of relevant legislation and policies.
• Accurately document stakeholder interactions in accordance with the program's tracking and logging protocols.

Policy Development and Program Improvement

• Contribute to the ongoing development and improvement of RPP policies, procedures, and operational processes through research, analysis, and issue identification.
• Track and identify trends, risks, and opportunities for improvement.
• Participate in projects to support potential policy and process changes.

Education and Outreach

• Support the development and creation of educational resources, reference materials, and templates for internal and external stakeholders.
• Engage with builders, warranty providers, and municipalities to enhance awareness of program requirements through effective communication and outreach.
• Advise on technical content for of training materials, guidebooks, and enhancements to the New Home Buyer Protection System (NHBPS).

Strategic Support and Team Collaboration

• Support strategies to reduce inquiries and complaints by improving clarity, education, and access to program information.
• Contribute to team planning, program reporting, and collaborative projects aimed at enhancing service delivery and program compliance.
• Participate in the development of operational strategies to ensure stakeholder adherence to program legislation and objectives.

Please click on this LINK to view the job description for this position.

*APS Competencies*
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This Link Will Assist You With Understanding Competencies
.

• Systems Thinking – Considers the whole system and recognizes the linkages within the planning and reporting processes, and the impacts of each decision on the

boarder system. Sets goals within the context of long-term outcomes and broad perspectives. This is particularly important in developing documents such as the

strategic and business plans, where knowledge of how our desired outcomes, objectives, actions, challenges and opportunities intersect is important.

• Agility – Proactively seeks out new opportunities for improvements, takes initiative and is resourceful in coordinating the resources needed, adapts to unforeseen

circumstances, and displays a positive attitude toward the work and teammates.

• Creative Problem Solving – Actively engaging the community and resources at hand to address issues.
• Build Collaborative Environments – Actively fostering collaboration across departments, municipalities, and stakeholders to support effective grant administration

Qualifications
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to .

University graduation in a related field; no experience required; or equivalent as described below. Equivalency:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets

• Strong understanding of the New Home Buyer Protection Act (NHBPA) and its regulations, with the ability to connect this legislation to related acts such as the Safety

Codes Act, Condominium Property Act, Fair Trading Act, and Insurance Act.

• In-depth knowledge of program policies, processes, and eligibility criteria related to mandatory warranty coverage and builder licensing.
• Awareness of broader trends, risks, and issues in residential construction practices and policies.
• Experience using Alberta land titles databases or systems (SPIN2, ALTO ARLO, or ALTA) including Land Titles registration requirements and procedures
• Experience using Alberta Corporate Registries (CORES) database
• Familiarity with compliance and quality assurance principles and how they apply to program oversight.
• Knowledge of dispute resolution approaches, problem-solving techniques, and how they apply within a regulatory program context.
• Awareness of FOIP (Freedom of Information and Protection of Privacy Act) guidelines related to information sharing and confidentiality.

Skills And Abilities

• Exceptional customer service skills with a strong commitment to accessible and effective service delivery.
• Strong interpretation and translation abilities, able to explain legislation and policy clearly to a wide range of stakeholders.
• Excellent communication and interpersonal skills, with the ability to manage sensitive inquiries, de-escalate frustrated stakeholders, and build collaborative

relationships with internal teams.

• Demonstrated written communication skills, including the ability to draft correspondence, guidance materials, and formal assessments clearly and professionally.
• A high degree of objectivity and fairness, with the ability to apply legislation and policy consistently and equitably across cases.
• Effective problem-solving skills, combined with sound judgment and sensitivity when responding to diverse and complex stakeholder inquiries.
• Strong proficiency in Microsoft Office, Teams, internet applications, ARTs, and other departmental tools and technologies.
• Excellent attention to detail, supporting the accuracy and integrity of assessments and information shared.

*Notes*
This position may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.

Hours of Work: Monday to Friday, 36.25 hours per week.

Applications without a cover letter will not be considered
. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – working-for-alberta-public-
• Public Service Pension Plan (PSPP) –
• Alberta Public Service Benefit Information –
• Professional learning and development –
• Research Alberta Public Service Careers tool –
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Dawn Bradbury