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Director, Canadian Customs Brokerage

3 weeks ago

Burnaby, British Columbia, Canada RXO Full time

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $100K - $140K The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As the Director, Canadian Customs Brokerage at RXO, you'll provide strategic and commercial leadership at our Canadian Customs Brokerage operation. You'll play a key role in shaping the future of our Canadian customs services, owning product development, compliance, and customer integration. This is a highly visible role with direct impact on growth, efficiency, and customer satisfaction.

What your day-to-day will look like:

  • Lead commercial strategy and product development for Canadian customs solutions within our Forwarding business.
  • Oversee day-to-day performance of Canadian customs brokerage operation.
  • Collaborate with IT, operations, and sales teams to ensure seamless integration of tech solutions and customer SOPs.
  • Develop and maintain compliance programs aligned with CBSA customs regulations, ensuring audit readiness.
  • Serve as the primary point of contact for Canadian Customs service offerings, supporting customer onboarding and solution design.
  • Build and strengthen customer relationships by engaging with current and prospective clients to identify needs and promote solutions.
  • Partner with internal stakeholders to identify new commercial opportunities and expand service offerings.
  • Support and mentor team members to foster a collaborative, high-performance environment.
  • Monitor industry trends, regulatory changes, and emerging technologies to enhance RXO's competitive positioning.

What you'll need to excel:

At a minimum, you'll need:

  • 7 years of experience in a Customs organization with at least 5 years of team management and development experience with remote and local employees
  • In-depth knowledge of domestic and international customs regulations, policies, and procedures

It'd be great if you also have:

  • Proven experience registering Business Numbers (BN) and Importer/Exporter accounts.
  • Strong understanding of the CBSA Assessment and Revenue Management (CARM) system, including CARM-specific regulations and compliance requirements
  • Ability to support cases involving the Special Import Measures Act (SIMA), including responding to CBSA inquiries and enforcement actions.
  • Experience preparing and submitting B2 refund and adjustment requests.
  • Proficient in preparing release documentation (interim accounting) and final accounting packages.
  • Skilled in calculating and remitting duties and taxes to the Receiver General of Canada
  • Detailed Canadian operational and customs knowledge
  • Bachelor's degree or equivalent work experience
  • Licensed Customs Broker
  • Sales experience
  • Strong strategic planning and project management skills
  • Proven ability to establish and maintain effective, collaborative customer relationships both internally and externally
  • Excellent verbal and written communication skills

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and

the desire to deliver for customers. We're a company where you can continually advance your

Director, Canadian Customs Brokerage career, no matter your background — the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we

learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

  • Supplemental medical, dental, and vision plans to keep you at peak performance
  • Pension plan with an employer matching contribution
  • Company-paid disability and life insurance
  • Mental health resources and Employee & Family Assistance Program (EFAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.